Bell Captain/Bell Attendant

Dorsett Kai Tak Hong Kong; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

The Dorsett Kai Tak Hong Kong is seeking a friendly Guest Service Associate to warmly welcome guests, handle luggage delivery and storage, answer general enquiries and resolve complaints with a professional, courteous manner.

You will join a dedicated team at our 373-room flagship, delivering efficient, guest-centric service that reflects the Marina lifestyle and the hotel’s commitment to guest satisfaction.

Qualifications

• Excellent communication and guest-relations skills.
• Minimum 2 years relevant service experience.
• Proactive and service-oriented.
• Valid driving license class 1 is required.

Responsibilities

• Provide warm welcome to guests.
• Handle guest luggage delivery and storage.
• Answer general enquiries and handle complaints.
• Assist parking of hotel vehicle if necessary.

Skills

Good communication skills

Customer service orientation

Proactive attitude

Driving license (Class 1)

Job description

The new 373-room Dorsett Hotel flagship is inspired by the location’s dreamy Marina lifestyle and the ocean. Catering to both leisure and longer-staying business travellers alike, our suites offer pantry and light cooking facilities, and interconnecting options. Dorsett Kai Tak features two Presidential Suites, each with its own private terrace and the Presidential Harbour View Pool Suite housing its own 10m lap pool. Other hotel facilities include an outdoor rooftop bar and pool, 100 square metre fitness centre, and double-height ceiling grand ballroom.

For the guest arriving from the cruise terminal, the Hotel will offer a smooth transition to an atmosphere that echoes the magical time at sea; for the staycation patron, the Hotel will give the opportunity to dream of a Marina lifestyle without leaving Hong Kong

Responsibilities

• Provide warm wellcome to guests
• Handle guest luuggage delivery and storage
• Answer general enquiries and handle complaints
• Assist parking of hotel vehicle if necessary

Requirements

• Good communication skills and language ability
• Minimum 2 year relevant experience
• Proactive and willing to serve
• Possess valid driving class 1 is required

We offer attractive compensation package to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. All personal data collected is for recruitment purpose only. Applicants not hearing from us within six weeks from the date of advertisement may consider their applications unsuccessful.