Mandarin-Speaking Customer Care Pro | Renewable Contract

Daikin Airconditioning (Singapore) Pte. Ltd.; Hong Kong; On-site; HKD 134,000 - 179,000; Part time

Job summary

Daikin Airconditioning (Singapore) Pte. Ltd. seeks a customer service representative in Hong Kong on a renewable contract (4 months to 1 year).

You will respond to inquiries via phone, email, and live chat, provide accurate product information, and address issues with empathy. Strong Mandarin language skills and computer literacy are essential for success. You will document actions taken, coordinate with other departments, and strive to exceed customer expectations while adhering to data privacy

Qualifications

• Minimum GCE 'O' level is required.
• Requires good communication skills and a positive attitude.
• Ability to work under pressure and meet tight deadlines.
• Comfortable using Microsoft Office applications.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide accurate information on products, services, policies, and procedures.
• Address complaints with empathy and professionalism.
• Document solutions and follow-up actions for each case.
• Maintain records of customer interactions and transactions.
• Stay updated on company products and updates.
• Collaborate with other departments to escalate and resolve complex issues.

Skills

Communication skills

Positive attitude

Ability to handle pressure

Customer oriented

Mandarin proficiency

Team collaboration

Education

GCE O level

Tools

Microsoft Office

Job description

Daikin Airconditioning (Singapore) Pte. Ltd. seeks a customer service representative in Hong Kong on a renewable contract (4 months to 1 year).

You will respond to inquiries via phone, email, and live chat, provide accurate product information, and address issues with empathy. Strong Mandarin language skills and computer literacy are essential for success. You will document actions taken, coordinate with other departments, and strive to exceed customer expectations while adhering to data privacy