Bilingual Customer Care Specialist: Feedback & Resolution

Delken Group Limited; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

Delken Group Limited in Hong Kong is seeking a Customer Care Officer to handle daily customer feedback and resolve complaints with timely responses. The role requires strong communication in English, Chinese, and Mandarin, and proficiency in MS Office.

A HKDSE or higher is expected, with preference for experience in customer service. Join a high-tech electronics consumer products company to deliver excellent service and support, contributing to customer satisfaction and feedback handling

Qualifications

• HKDSE or above
• Experience in customer service or related sector preferred
• Strong communication or negotiation skill
• Hardworking and self-motivated
• Proficient in MS Office (including Word, Excel)
• Good command of written and spoken English, Chinese and Mandarin

Responsibilities

• Handle daily customer feedback
• Resolve customer complaints and respond in a timely manner, ensure the feedback from external/ internal customer

Skills

Strong communication

Negotiation

Education

HKDSE or above

Tools

MS Office

Job description

Delken Group Limited in Hong Kong is seeking a Customer Care Officer to handle daily customer feedback and resolve complaints with timely responses. The role requires strong communication in English, Chinese, and Mandarin, and proficiency in MS Office.

A HKDSE or higher is expected, with preference for experience in customer service. Join a high-tech electronics consumer products company to deliver excellent service and support, contributing to customer satisfaction and feedback handling