Customer Care Representative (Contract)

Daikin Airconditioning (Singapore) Pte. Ltd.; Hong Kong; On-site; HKD 134,000 - 179,000; Part time

Job summary

Daikin Airconditioning (Singapore) Pte. Ltd. seeks a customer service representative in Hong Kong on a renewable contract (4 months to 1 year).

You will respond to inquiries via phone, email, and live chat, provide accurate product information, and address issues with empathy. Strong Mandarin language skills and computer literacy are essential for success. You will document actions taken, coordinate with other departments, and strive to exceed customer expectations while adhering to data privacy

Qualifications

• Minimum GCE 'O' level is required.
• Requires good communication skills and a positive attitude.
• Ability to work under pressure and meet tight deadlines.
• Comfortable using Microsoft Office applications.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide accurate information on products, services, policies, and procedures.
• Address complaints with empathy and professionalism.
• Document solutions and follow-up actions for each case.
• Maintain records of customer interactions and transactions.
• Stay updated on company products and updates.
• Collaborate with other departments to escalate and resolve complex issues.

Skills

Communication skills

Positive attitude

Ability to handle pressure

Customer oriented

Mandarin proficiency

Team collaboration

Education

GCE O level

Tools

Microsoft Office

Job description

Responsibilities:

• Respond to customer inquiries and requests via phone, email, and live chat.
• Provide accurate and comprehensive information regarding products, services, policies, and procedures.
• Address customer complaints, concerns, and issues with empathy and professionalism.
• Analyze customer concerns and determine the best course of action for resolution.
• Collaborate with relevant departments to escalat(e?) and resolve complex issues.
• Follow established protocols and guidelines to ensure consistent service quality.
• Maintain detailed and accurate records of customer interactions and transactions.
• Document solutions, actions taken, and any follow-up required for each customer case.
• Stay up-to-date with the company's products, services, and updates.
• Strive to exceed customer expectations by providing outstanding service.
• Assist colleagues when needed to ensure a cohesive and efficient customer service experience.
• Follow company policies and procedures to ensure consistent and compliant service delivery.
• Adhere to data privacy and security guidelines when handling customer information.

Requirements:

• Minimum GCE 'O' level
• Possess good communication skills and positive attitude
• Ability to handle pressure and tight deadlines
• Computer literate, knowledge in Microsoft applications is a must
• Customer Oriented
• Able to communicate with Mandarin-speaking customers
• Relevant call centre/customer service/retail experience preferred, entry-level candidates are welcome to apply

*This is a renewable contract position (4 months/ 1 year).*