Customer Relations Specialist | Multilingual Support

Delken Group Limited; Hong Kong; On-site; HKD 167,000 - 257,000; Full time

Job summary

Delken Group Limited seeks a Customer Relations Officer to handle inquiries and resolve complaints in a high-tech consumer electronics environment. You will respond to feedback promptly, build strong customer relationships, and support professional customer care across languages.

Candidates should have a diploma or higher, strong communication and negotiation skills, and proficiency in MS Office. English, Cantonese and Mandarin fluency is required; immediate availability is preferred.

Qualifications

• Diploma or above.
• Experience in customer service or related sector preferred.
• Strong communication or negotiation skill.
• Hardworking and self-motivated.
• Proficient in MS Office (including Word, Excel)
• Good command of written and spoken English, Cantonese and Mandarin.
• Immediate Available is preferred.

Responsibilities

• Resolve customer complaints and conduct investigation if necessary.
• Respond to the feedback from external/ internal customer in a timely manner.
• Establish good customer relationship by providing professional customer care services.

Skills

Communication

Negotiation

MS Office

Education

Diploma or above

Tools

MS Office

Job description

Delken Group Limited seeks a Customer Relations Officer to handle inquiries and resolve complaints in a high-tech consumer electronics environment. You will respond to feedback promptly, build strong customer relationships, and support professional customer care across languages.

Candidates should have a diploma or higher, strong communication and negotiation skills, and proficiency in MS Office. English, Cantonese and Mandarin fluency is required; immediate availability is preferred.