Manager, Process Management & Control - Branch Distribution & Services

Leadingnation; Hong Kong; On-site; HKD 500,000 - 700,000; Full time

Job summary

Leadingnation in Hong Kong is looking for a candidate to enhance the efficiency and effectiveness of bank branches. Responsibilities include controlling project expenses, designing work processes, and maintaining risk control mechanisms. The ideal candidate should have at least 5 years of experience in the banking sector, strong knowledge in branch operations, and be proficient in both English and Chinese. This position is essential for ensuring compliance with regulations while fostering operational excellence in branch management.

Qualifications

• Minimum of 5 years’ experience in the banking sector.
• Sound knowledge in branch operations and control.
• Good understanding of banking operations, controls, compliance, and accounting.
• Independent, self-motivated, and detail-oriented.
• Good command of both spoken and written English and Chinese.

Responsibilities

• Control project expense within the approved budget.
• Design the work process balancing customer experience and operations control.
• Maintain branch control mechanisms for operational risk management.
• Support daily operational issues in adherence to guidelines.

Skills

Strong technical knowledge of the Alnova System

Good communication and analytical skills

Interpersonal skills

Risk awareness

Leadership ability

Education

University graduate or relevant professional qualifications

Job description

Position Summary

• Achieve the goals for enhancing the efficiency and effectiveness of branch by ongoing review of the process and control and drive enhancement initiatives
• Responsible for establishing branch procedure with balance of control and operational efficiency and meet regulatory and compliance requirements.

Responsibilities

• Control project expense within the approved budget
• Design the work process to strike a balance between customer experience and operations control
• Maintain branch control mechanism to strengthen operational risk management
• Coordinate and liaise with relevant departments for branch operations process and control improvement initiatives
• Support / monitor the daily operational issues in branches are adhered to branch operation guidelines
• Establish and develop procedure and workflow related to branch operations and selling process
• Coordinate and monitor RCSA and control testing plan within department to ensure a sound and robust risk control framework in place
• Coordinate and conduct self‑assessment and gap analysis for department to identify and devise the appropriate action plan together with the subsequent monitoring of the implementation status
• Ensure all procedures are in compliance with all policies, rules, guidelines, requirements prescribed by regulators as well as the Bank
• Liaise with other departments or colleagues within the Department to make enhancements regarding the branch operations and control
• Cultivate branch operations management culture for all branch staff, especially on risk and control awareness and management
• Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
• Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work
• Perform ad hoc tasks for the Department and Personal Banking Division

Requirements

• University graduate; or other relevant professional qualifications;
• Minimum of 5 years’ experience in banking sector cover the following:
• Sound knowledge in branch operations and control;
• Good understanding of relevant banking operations, controls, compliance and accounting
• Strong technical knowledge of the Alnova System;
• A team player with good interpersonal skills and risk awareness
• Good communication and analytical skills, strong leadership ability and high sense of responsibility
• Independent, self‑motivated, and detail‑oriented
• Good command of both spoken and written English and Chinese.

Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Data Policy, which is available upon request. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after 1 year.