Manager, Child Care Home

Leadingnation; Hong Kong; On-site; HKD 900,000 - 1,100,000; Full time

Job summary

Mother’s Choice is seeking a CCH Manager to oversee the daily operations of the Child Care Home, ensure regulatory compliance, and lead a trauma-informed team delivering high-quality child care.

This role supports the Director in advancing strategic goals across Early Intervention Services and training platforms, monitors KPIs, and works with frontline teams to uphold child- and youth-centered care standards.

Qualifications

• Bachelor’s degree in a relevant field (education, public health, nonprofit management or related).
• 10 years of relevant experience with minimum 5 years in a management capacity.
• Strong leadership, organizational management, problem solving and crisis management skills.
• Excellent written and verbal communication in English and Chinese.
• Values-driven and committed to child well-being and safety.

Responsibilities

• Lead and oversee all daily operations of the Child Care Home, ensuring safe, trauma-informed, and child-centered care with full regulatory compliance.
• Support the Director in delivering strategic, operational, and programmatic goals across CCH and related services including EIS.
• Coordinate internal training and assist in developing train-the-trainer resources for Family Academy and Community Education initiatives.
• Track KPIs, support performance management, and contribute to quarterly reporting and data systems.
• Coach, mentor, and develop staff while supporting succession planning and a collaborative team culture.
• Collaborate with internal and external stakeholders to support integrated service delivery and volunteer engagement; recruit and manage volunteers.
• Ensure operations comply with Social Welfare Department regulations and manage budget and continuous process improvement.

Skills

Leadership

Strategic planning

Project management

Training & capacity building

Stakeholder engagement

Bilingual English/Chinese

Education

Bachelor’s degree in a relevant field

Job description

• Overseeing the daily operations of the Child Care Home (CCH)
• Ensuring regulatory compliance & leading the team to deliver excellent services
• Supports the Director in advancing strategic and programmatic goals

CHANGE YOUR FUTURE AND THE FUTURE FOR CHILDREN IN HONG KONG. JOIN OUR TEAM.

Our staff are creative, collaborative, and willing to do whatever it takes to get the job done. They embody our core values and believe in our vision and mission. If you enjoy a work environment that is challenging, rewarding and making an impact, we invite you to consider a career with Mother’s Choice.

Position Description

The CCH Manager is primarily responsible for overseeing the daily operations of the Child Care Home (CCH), ensuring regulatory compliance, and leading the team to deliver excellent, trauma-informed child care services.

In addition to this core operational role, the Manager supports the Director in advancing strategic and programmatic goals across Early Intervention Services (EIS) and training platforms including Family Academy and Community Education. The Manager monitors KPIs, contributes to quarterly reporting, and works closely with frontline teams to uphold child- and youth-centered care standards.

The Manager must reflect the vision, mission, and values of Mother's Choice and be deeply committed to child protection and championing every child grows up in a safe, loving, and permanent family.

Job Responsibilities

1. CCH Operations and Service Delivery (Primary Responsibility)

Lead and oversee all daily operations of the Child Care Home, ensuring safe, trauma-informed, and child-centered care with full regulatory compliance. Serve as the primary point of contact for CCH operational matters, including staff management, resident welfare, guest and visitor hospitality, and day-to-day service delivery.

2. Strategic Support and Program Development

Support the Director in delivering strategic, operational, and programmatic goals across CCH and related services including EIS. Contribute to the development and implementation of best practices and standardized models to ensure program quality, consistency, and sustainability.

3. Training, Capacity Building and Community Education

Coordinate internal training and assist in developing train-the-trainer resources in support of the Family Academy. Contribute to Community Education initiatives that share best practices with external partners and the wider community.

4. Monitoring, Evaluation and Reporting

Track KPIs across program areas, support performance management, and contribute to accurate quarterly reporting. Collaborate with IT and data teams to maintain effective systems for service tracking and outcome measurement.

5. Team Leadership and Development

Coach, mentor, and develop staff while supporting succession planning. Foster a collaborative, mission-driven team culture aligned with the values of Mother's Choice.

6. Stakeholder Engagement and Sector Collaboration

Collaborate with internal and external stakeholders to support integrated service delivery. Coordinate with the Volunteer Engagement team to recruit, train, and manage professional volunteers contributing to programs and training.

7. Compliance, Risk and Quality Assurance

Ensure operations comply with Social Welfare Department and all relevant regulatory requirements. Responsible for resource management, budget oversight, and continuous process improvement to enhance service quality and sustainability.

Requirements

• Bachelor’s degree in a relevant field such as education, public health, allied health, nonprofit management or a related discipline; Postgraduate qualifications in public health, education, business, or social policy are an advantage
• Candidates from diverse backgrounds, such as business, law, public policy, IT, finance, or social impact, are encouraged to apply if they demonstrate a strong commitment to child well-being and a willingness to learn
• 10 years of relevant experience with minimum 5 years in a management capacity
• Strong leadership, organizational management, problem solving and crisis management skills
• Planning and project management skills
• Experience in training, capacity building, or curriculum development is an asset
• Demonstrated ability to work collaboratively across teams and with diverse stakeholders
• Excellent interpersonal skills, with excellent written and verbal communication in English and Chinese
• Ability to think critically, manage multiple priorities, and adapt to changing needs
• Values-driven, ethical, and committed to continuous learning and professional growth
• Must share the commitment of Mother’s Choice in upholding the safety and protection of children as paramount.

Personal data collected will be used for recruitment purposes only. Applicants who do not hear from us within two months may consider their application unsuccessful. Mother’s Choice is committed to diversity and inclusion and is an equal opportunity employer.