Manager, Pregnant Girls Services

Mother's Choice 母親的抉擇; Hong Kong; On-site; HKD 520,000 - 680,000; Full time

Job summary

Mother’s Choice in Hong Kong is seeking a seasoned Manager, Pregnant Girls Services (PGS) to lead an integrated service framework across case management, youth programs, hotline, outreach and education. You will partner with senior teams to develop strategies, operations, and metrics that advance PGS program impact.

The role requires a strong track record in leadership, people development, and data-driven service delivery within a multicultural NGO setting, plus fluency in Chinese and English

Qualifications

• Degree holder in a relevant discipline (e.g. social work, counseling) with at least 10 years’ work experience, including minimum 5 years in supervisory levels.
• Experience in social/humanity services and non-profit organizations in a multicultural environment is preferred.
• Ability to lead, coach and motivate a team of frontline workers and act as a role model.
• Mature, energetic and analytical with excellent interpersonal and project management skills.
• Able to work under pressure with resilience and maintain a positive attitude.
• Fluent in Chinese and English with excellent written and verbal communication.
• Passionate about Mother's Choice vision and advocate for vulnerable children, with commitment to safety and protection.

Responsibilities

• Lead One Integrated PGS Service and drive high-quality service delivery across functions.
• Lead cross-team strategic planning and service review to enable continuous improvement.
• Develop advocacy-based approaches with partners and stakeholders.
• Oversee Youth Programs, Outreach/Hotline, and Community Education delivery.
• Ensure data collection, privacy and evidence-based practice across PGS services.
• Lead team development, coaching, and alignment with organizational standards.

Skills

Leadership

Coaching

Interpersonal skills

Project management

Resilience

Communication skills

Education

Degree in social work / counseling

Job description

Mother’s Choice is a local charity serving the many children without families and pregnant teenagers in Hong Kong. We join hands with our community to give hope and change the life stories of vulnerable girls and babies. Our vision is to see every child in a loving family.

Position Description

The mission of our Pregnant Girls Services (PGS) is to provide "a safe place where pregnant girls in crisis are embraced, equipped and empowered for a hopeful future." PGS provides pregnant teens with the tools and comprehensive programs to break the generational cycle of abuse and neglect. We know from our history that the more time we are able to spend with the girls ahead of the birth of their child, the more successful they are in transitioning back to the community.

The Manager, PGS, leads the integrated PGS service framework, building and developing a unified team across case management, youth programs, hotline, outreach, and community education. The Manager will partner with Community Services and Volunteer Engagement to develop strategies, operational plans, and metrics that advance PGS in a sustainable and impactful way.

Job Responsibilities

Lead One Integrated PGS Service

• Champion and drive the integrated PGS service model, ensuring consistent, high-quality service delivery across all functions, grounded in client-centred values and standards.
• Lead cross-team strategic planning and service review, drawing on operational insights from the Assistant Managers to enable continuous service improvement.
• Model and implement best practices across PGS services, and together with the Child Protection Manager, develop an advocacy-based approach in collaboration with partners such as the Social Welfare Department and other NGOs.

Lead Case Management, Youth Programs, Hotline, Outreach and Community Education

• Lead and oversee the delivery of Youth Programs, Outreach/Hotline, and Community Education to support PGS clients in their decision-making.
• Ensure the whole PGS team is equipped and empowered with 3-choices decision-making, sexuality education, and child protection training to enhance professional practice and uphold the standards and values of Mother's Choice.
• Support the development of pilot programs for PGS clients.

Grant Compliance, KPI Achievement and Funding Accountability

• Hold overall accountability for the achievement of KPIs and deliverables as stipulated by grant requirements across all PGS service streams, working with the Assistant Managers to monitor progress, identify gaps, and coordinate timely corrective actions.
• Oversee the preparation and submission of KPI and funding reports, ensuring accurate and timely reporting that demonstrates grant compliance and reflects the impact of PGS.
• Lead the annual operations planning, impact reports, and budgeting in alignment with grant and organizational requirements.
• Review progress and service statistics with the Leadership team.

Evaluation, Monitoring and Evidence-Based Practice

• Lead the implementation and evaluation of data-driven case planning and service delivery.
• Collaborate with academic partners to develop evidence-based tools and evaluation systems to monitor, refine, and measure program effectiveness and impact.
• Ensure all data collection, storage, and privacy practices are aligned with the organization's, funding bodies', and research bodies' guidelines.

Team Development and Organizational Leadership

• Lead, coach, and develop the PGS team, nurturing a culture of learning, accountability, and client-centred practice.
• Work closely with the Assistant Managers to ensure consistent professional standards throughout the team.
• Perform any other duties as required.

Requirements

• Degree holder in a relevant discipline (e.g. social work, counseling) with at least 10 years’ work experience in whichminimum 5 years in supervisory levels.
• Preferably with experience in social/humanity services and non-profit organization disciplines in a multicultural environment.
• Able to lead, coach and motivate a team of frontline workers, and act as a role model.
• Mature, energetic and analytical with excellent interpersonal and project management skills.
• Able to work under pressure and remain positive under adverse circumstances with a high level of resilience.
• Good command of both Chinese and English. Excellent communication skills in both written and verbal English required.
• Passionate about the vision of Mothers Choice that every child is in a loving family and act as an advocate for those who do not have a voice in society.
• Must share the commitment of Mother’s Choice in upholding the safety and protection of children as paramount.

Personal data collected will be used for recruitment purposes only. Applicants who do not hear from us within two months may consider their application unsuccessful.

Mother’s Choice is committed to diversity and inclusion and is an equal opportunity employer.