Assistant Manager / Senior Officer (Social Services)

Christian Action; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Job summary

Christian Action in Hong Kong is seeking a seasoned professional to lead centre-level strategies for child care education and counselling, overseeing KPI-driven teams and ensuring service quality in Kwun Tong.

The role emphasizes mentoring staff, coordinating projects with NGOs, and delivering SEN training plans while maintaining compliance and reporting standards.

Qualifications

• 8 year or above working experience in child care education / counselling with solid supervisory experiences.
• Bachelor degree or above with Child Care Worker / Regietered Social Worker qualification, Psychology, Counselling or equivalent
• Good interpersonal and networking skill
• Meticulous and attentive
• Good communication with customer service skills
• Willing to serve the deprived youth and families
• Both School and community-based mindset
• SCRC and "Child Protection Online Training" both are required

Responsibilities

• To assist Department Manager / Centre in-Charge to consolidate, coordinate and develop strategic plans of Centre
• Coach and supervise subordinate to meet KPI for Social Welfare Department checking
• Monitor and review service output for all projects in Kwun Tong districts to ensure programs are in appropriate performance on quality and resources are used effectively
• Prepare SEN students training and learning plan and its service reports
• Lead the teams to develop an advanced and micro skill for SEN related clients (both parents and students) services
• Assist in the research and evaluation work to develop "COMMUNITY-based with other NGOs"
• Assist in projects and internal supervision and staff coaching
• All administrative duties required by the responsible projects
• Any ad hoc duties as required

Skills

Supervisory experience

Interpersonal skills

Customer service

Attention to detail

School/community mindset

Education

Bachelor degree in Child Care / Social Work

Registered Social Worker qualification

Psychology

Counselling

Job description

Christian Action was established in 1985 as a Hong Kong registered charitable organisation. Our mission is to serve those who are poor, disadvantaged, marginalised, displaced or abandoned, aiming to give them hope, dignity and self-reliance. Our service recipients include underprivileged children and youth, the unemployed, low-income families, ethnic minorities, refugees, migrant domestic workers, as well as orphans and abandoned children in Qinghai, WE also run social enterprise programmes. Our services are based on the example of Jesus Christ to serve all people regardless of their age, gender, nationality and religion.

Website: http://www.christian-action.org.hk/

We are inviting high calibre to join our Family for below contract role.

Responsibilities

• To assist Department Manager / Centre in-Charge to consolidate, coordinate and develop strategic plans of Centre
• Coach and supervise subordinate to meet KPI for Social Welfare Department checking
• Monitor and review service output for all projects in Kwun Tong districts to ensure programs are in appropriate performance on quality and resources are used effectively
• Prepare SEN students training and learning plan and its service reports
• Lead the teams to develop an advanced and micro skill for SEN related clients (both parents and students) services
• Assist in the research and evaluation work to develop "COMMUNITY-based with other NGOs"
• Assist in projects and internal supervision and staff coaching
• All administrative duties required by the responsible projects
• Any ad hoc duties as required

Requirements

• 8 year or above working experience in child care education / counselling with solid supervisory experiences
• Bachelor degree or above with Child Care Worker / Regietered Social Worker qualification, Psychology, Counselling or equivalent
• Good interpersonal and networking skill
• Meticulous and attentive
• Good communication with customer service skills
• Willing to serve the deprived youth and families
• Both School and community-based mindset
• SCRC and "Child Protection Online Training" both are required

All personal data provided will be kept confidential and used for recruitment purposes only. Applicants who are not contacted within six weeks may consider their applications unsuccessful. The Organization will retain their applications for a maximum period of twelve months and may refer suitable applicants to other vacancies within the ORGANIZATION.