Manager / AVP, Branch Management (Branch Operations Support)

Chong Hing Bank Limited; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Education Subsidies

Family medical plan

Insurance plan

Discretionary Bonus

Annual leave

Job summary

Chong Hing Bank Limited is seeking a seasoned professional to support branch operations and oversee project administration in our Hong Kong network. The role focuses on implementing controls, coordinating daily operations, and assisting UAT and project deliverables.

The ideal candidate holds a relevant university degree, at least 5 years of banking experience in branch projects or administration, and strong English/Chinese communication skills, with Putonghua preferred.

Qualifications

• University graduate in Banking & Finance, Business Administration or related discipline.
• Minimum 5-year banking experience in branch project ordination or administration.
• Sound knowledge of branch operations and controls in retail banking.
• Proficiency in MS Office Applications and Chinese Word Processing.
• Good command of spoken and written English and Chinese; Putonghua preferred.

Responsibilities

• Support Team Head to implement general branch operation and control process to meet external / internal requirements.
• Provide support to branch and resolve their issue on daily operations and services.
• Oversee UAT in respect of branch operations, including test case preparation, execution, requirements traceability, defect reporting & tracking, and sign-off assistance.
• Support the lead Project Manager in organizing, executing and tracking project deliverables.
• Act as administrative and operational backbone of the project team, ensuring timeliness, up-to-date documentation and smooth communication among stakeholders.
• Develop and maintain appropriate controls and risk management to ensure compliance with statutory and regulatory obligations and Bank policies and procedures.
• Continuously review to identify new and emerging risk within supervising areas.
• Liaise with the Compliance Department to review adequacy of relevant compliance controls.
• Make appropriate escalation of risk reporting in line with organizational procedures.
• Process other ad hoc duties assigned by the supervisor.

Skills

English & Chinese proficiency

Education

University degree in Banking & Finance or related discipline

Job description

Chong Hing Bank Limited was founded in Hong Kong in 1948. The Bank and its subsidiaries (including Chong Hing Securities Limited and Chong Hing Insurance Company Limited) offer comprehensive commercial banking and financial services to individual and corporate customers. These services include HKD and foreign currency deposits, credit, foreign exchange, wealth management, investment, securities, insurance and mandatory provident fund. The Bank currently operates a network of more than 30 branches in Hong Kong as well as 1 branch in Macau, 17 BRANCHES and sub-branches in Mainland China. In recent years, the Bank has been actively expanding its business. To cope with the Bank's rapid growth, we are now inviting high calibre candidates to join us and develop successful careers with us.

Job Responsibilities

• Support Team Head to implement general branch operation and control process to meet external / internal requirements.
• Provide support to branch and resolve their issue on daily operations and services
• As keyman to oversee UAT in respect of branch operations, including but not limited to test case preparation and execution, requirements traceability, defect reporting & tracking as well as sign-off assistance.
• Support the lead Project Manager in organizing, executing and tracking project deliverables.
• Act as administrative and operational backbone of the project team, ensuring timeliness are met, documentation is up-to-date and communication flows smoothly among different stakeholders.
• Develop and maintain appropriate controls and risk management to ensure compliance with relevant statutory and regulatory obligations and P&P of the Bank.
• Continuous review to identify new and emerging risk within respective supervising areas.
• Liaise with the Compliance Department to review and assess adequacy OF relevant compliance controls.
• Make appropriate escalation of risk reporting in line with organizational procedures.
• Process other ad hoc duties assigned by the supervisor.

Job Requirements

• University graduate in Banking & Finance, Business Administration or related discipline,
• Minimum 5-year banking experience in branch project ordination or administration,
• Sound knowledge of branch operations and controls in retail banking,
• Good command of both spoken and written English and Chinese. Fluent Putonghua is preferred.
• Proficiency in MS Office Applications and Chinese Word Processing

Other Information

• 5-day work
• Annual leave, Paternity leave, Birthday Leave, Volunteer leave etc.
• Medical Plan and Dental Plan
• Education Subsidies
• Family medical plan
• Insurance plan
• Discretionary Bonus

The Mandatory Reference Checking (MRC) Scheme is a regulatory framework established by the Hong Kong Monetary Authority, which requires banks to check the conduct history of prospective employees for positions defined under the scheme. Therefore, MRC will be a part of our selection process if you apply for the in-scope positions. For details, please refer to the “Frequently Asked Questions for In-Scope Individuals” (https://www.hkab.org.hk/en/page/5/mandatory-reference-checking-scheme-phase-2) published by HKAB.