Team Manager

Louis Vuitton; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

Louis Vuitton in Hong Kong is seeking a Team Manager to lead a team of 6-9 selling staff, elevating client experiences and product expertise. You will drive business performance, recruit and retain valuable clients, and coach the team to deliver exceptional service and sales results.

As a Brand ambassador, you will embody Louis Vuitton values, coach for growth, recruit top talent, and ensure the store maintains high standards of service and product knowledge.

Qualifications

• Strong background in the luxury retail, retail or hospitality industry.
• Excellent leadership, interpersonal, communication and client relations skills.

Responsibilities

• Ensure the highest level of Client experience via storytelling and memorable moments.
• Foster and inspire the team to achieve commercial success and exceed targets.
• Set stretched sales goals and implement strategies to maximize performance.
• Recruit top talent to build a high-performing team and optimize product performance.
• Conduct performance evaluations and provide coaching for growth.
• Maintain knowledge of store products and market trends.

Skills

Luxury retail background

Leadership

Interpersonal skills

Client relations

Job description

About the Job

As a Team Manager, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton Promise. You will lead an d manage a team of 6-9 selling staff, focusing on inspiring them to consistently deliver the highest level of client experience and product expertise.
You will be tasked to drive your team to achieve business performance and to exceed sales targets, recruiting and retaining valuable Clients. Your role will also involve team coaching, development, training and recruitment.

Job Responsibilities

• Ensure that the highest level of Client experience is delivered by your team at all times, via exceptional storytelling and cultivating memorable moments
• Proactively foster and inspire your team to achieve commercial success
• Set stretched sales goals and implement effective strategies to maximize business and sales performances
• Responsible for building high-motivated teams and positive working cultures. Recruit top tier talents to drive your team's business and maximize product performance
• Conduct frequent performance evaluations, and provide constructive feedback and coaching to support team members' success and long term growth
• Maintain comprehensive knowledge of the store's product offerings and events - and maintain curiosity and insight into market trends
• Lead the team to build and develop own Client portfolio
• Maintain efficient sales floor management
• Coach and develop your team to the next level and secure succession plans
• Monitor Clients' feedback, and implement necessary improvements to enhance Client satisfaction
• Embody Louis Vuitton's brand values, as a key ambassador and culture driver

Profile

• Strong background in the luxury retail, retail or hospitality industry
• Excellent leadership, interpersonal, communication and client relations skills

Additional Information

We offer attractive remuneration and career prospect to the right candidate. Excellent training and career opportunities will be provided.

Reference LVM34309