Team Manager

LVMH; Hong Kong; On-site; HKD 700,000 - 1,000,000; Full time

Job summary

Louis Vuitton in Hong Kong seeks a Team Manager to lead a 6-9 selling staff, delivering exceptional client experiences and product expertise. You will drive sales, recruit, coach and develop talent, and foster a high-performing, brand-aligned culture in a fast-paced luxury retail environment.

The role emphasizes leadership, team motivation, and strategic client development, with a strong emphasis on storytelling and market insight in a premium store setting.

Qualifications

• Strong background in luxury retail, retail or hospitality environments.
• Excellent leadership, interpersonal and client relations skills.
• Business acumen with commercial sensibility.
• Client-centric, proactive and positive in approach.
• Empathetic team player who can influence and motivate.

Responsibilities

• Ensure top client experience via storytelling and memorable moments.
• Foster and inspire the team to achieve commercial success.
• Set stretched sales goals and implement strategies to maximize performance.
• Build high-motivation teams and recruit top talent to drive sales and product performance.
• Conduct performance evaluations and provide coaching for growth.
• Maintain deep knowledge of store products and market trends.
• Lead the team to develop and manage a client portfolio.
• Coach and develop successors within the team.
• Monitor client feedback and implement improvements for satisfaction.
• Model Louis Vuitton brand values as a culture driver.

Skills

Leadership

Client relations

Communication

Team motivation

People management

Job description

As a Team Manager , you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton Promise. You will lead an d manage a team of 6-9 selling staff, focusing on inspiring them to consistently deliver the highest level of client experience and product expertise.
You will be tasked to drive your team to achieve business performance and to exceed sales targets, recruiting and retaining valuable Clients. Your role will also involve team coaching, development, training and recruitment.

Job responsibilities

• Ensure that the highest level of Client experience is delivered by your team at all times, via exceptional storytelling and cultivating memorable moments
• Proactively foster and inspire your team to achieve commercial success
• Set stretched sales goals and implement effective strategies to maximize business and sales performances
• Responsible for building high-motivated teams and positive working cultures. Recruit top tier talents to drive your team's business and maximize product performance
• Conduct frequent performance evaluations, and provide constructive feedback and coaching to support team members' success and long term growth
• Maintain comprehensive knowledge of the store's product offerings and events - and maintain curiosity and insight into market trends
• Lead the team to build and develop own Client portfolio
• Coach and develop your team to the next level and secure succession plans
• Monitor Clients' feedback, and implement necessary improvements to enhance Client satisfaction
• Embody Louis Vuitton's brand values, as a key ambassador and culture driver

Profile

• Strong background in the luxury retail, retail or hospitality industry
• Excellent leadership, interpersonal, communication and client relations skills
• Great business acumen and commercial sensibility
• Client centric, proactive and positive in approach
• Great team player with high levels of empathy and ability to influence and motivate
• Agile individual, with the ability to work under pressure and a fast paced environment
• Strong sense of responsibility and ownership
• Passion for the brand and fashion
• Fluent in English and Cantonese, with proficiency in Mandarin preferrable

Additional information

We offer attractive remuneration and career prospect to the right candidate. Excellent training and career opportunities will be provided.

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.