Luxury Store Leader: Growth, Client Experience, & Team

BVLGARI; Hong Kong; On-site; HKD 357,000 - 580,000; Full time

Job summary

BVLGARI in Hong Kong seeks a Store Manager to lead a high-performing team, drive sales, profitability, and deliver exceptional client experiences that align with the brand’s image.

You will develop store strategies, optimize layout and inventory, coach staff, and build loyal client relationships through CRM-driven clienteling while ensuring impeccable store presentation and multi-channel alignment.

Qualifications

• Bachelor degree or higher preferred.
• Fluent English, Cantonese and Mandarin required.
• Experience in luxury retail or a comparable role.
• Strong CRM background to recruit and retain loyal clients.
• Proven coaching and people development skills.

Responsibilities

• Lead a store team to achieve commercial targets and enhance brand image.
• Develop and implement store strategies; optimize layout and inventory.
• Drive sales growth and profitability while ensuring client satisfaction.
• Oversee operations, training, scheduling, and compliance with company policies.
• Foster an omnichannel approach to maximize client engagement.

Skills

Fluent English

Cantonese

Mandarin

Education

Bachelor's degree

Tools

CRM software

Job description

BVLGARI in Hong Kong seeks a Store Manager to lead a high-performing team, drive sales, profitability, and deliver exceptional client experiences that align with the brand’s image.

You will develop store strategies, optimize layout and inventory, coach staff, and build loyal client relationships through CRM-driven clienteling while ensuring impeccable store presentation and multi-channel alignment.