Luxury Reservations Specialist — Bilingual (English/Chinese)

InterContinental Grand Stanford Hong Kong; Hong Kong; Vor Ort; HKD 201.000 - 290.000; Vollzeit

Zusammenfassung

InterContinental Grand Stanford Hong Kong, a five-star luxury hotel, is seeking a reservations specialist to manage inbound bookings by phone, fax, or email. You will input reservations, ensure rate-category accuracy between OPERA and CONCERTO, and perform ad-hoc tasks to support a seamless guest experience.

Ideal candidates hold a hospitality degree, have 1–2 years in hotel reservations, and possess strong organizational and communication skills in English and Chinese.

Qualifikationen

• Degree holders in hospitality management or related studies.
• 1-2 years of working experience in hotel reservations is an added advantage.
• Good organizational, problem solving and interpersonal skills are a must.
• Excellent communication skills with good command of spoken and written English & Chinese.

Aufgaben

• Handle incoming reservation by phone, fax, or email in a timely manner.
• Input all reservations accurately.
• Ensure the accuracy of all rate categories between OPERA and CONCERTO.
• Perform ad-hoc tasks as assigned.

Kenntnisse

Interpersonal skills

Organizational skills

Communication skills

Problem solving

Ausbildung

Hospitality management degree

Tools

OPERA

CONCERTO

Jobbeschreibung

InterContinental Grand Stanford Hong Kong, a five-star luxury hotel, is seeking a reservations specialist to manage inbound bookings by phone, fax, or email. You will input reservations, ensure rate-category accuracy between OPERA and CONCERTO, and perform ad-hoc tasks to support a seamless guest experience.

Ideal candidates hold a hospitality degree, have 1–2 years in hotel reservations, and possess strong organizational and communication skills in English and Chinese.