Reservations Supervisor - The Langham, Hong Kong

Chuan Spa; Hong Kong; On-site; HKD 223,000 - 357,000; Full time

Job summary

The Langham, Hong Kong is seeking a Reservations Supervisor to oversee daily operations of the Reservations department, uphold brand standards, and support revenue strategies. You will train staff and coordinate with other departments to maximize occupancy and rate.

The ideal candidate has 3-5 years of hotel reservations experience, a degree in Hospitality Management, strong English and Chinese skills, and proficiency with PMS (Shiji) and MS Office. Mandarin is an advantage.

Qualifications

• Minimum 3-5 years of related work experience in hotel reservations or rooms operations, preferably with supervisory exposure.
• Degree holder in Hospitality Management or relevant discipline.
• Service-oriented, responsible, detail-minded and a role model of good team player and department trainer.
• Strong reservations operations knowledge, good customer service and selling techniques, strong communication and telephone manner, with knowledge of PMS (Shiji is an advantage) and MS office Applications.
• Excellent command of written and spoken English and Chinese, Mandarin is an advantage.

Responsibilities

• Supervise daily operation of Reservation department and improve reservation processes with compliance on brand standards.
• Supports reservation manager implementing Revenue decisions with team members.
• Provide on-the-job training to all Reservations Sales Agent and ensure all tasks are accurately completed.
• Assist in maximizing hotel revenue by managing reservations while coordinating with other departments in order to attain the best possible occupancy and rate

Job description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

Located at the most fashionable address of Tsim Sha Tsui, Hong Kong, you will be part of a dynamic team to drive for maximizing the long-term financial growth of The Langham, Hong Kong by delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group.

Timeless European elegance. The most fashionable address. Personalised service is always in style. World-class cuisine.The Langham, Hong Konghotel is unlike any other.

OUR VISION

Building Great Memories

MAJOR ACCOLADES

Three MICHELIN Stars – T'ang Court, 2016 – 2026

Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK & Macau), 2021 - 2025

EarthCheck Certification Master Certificate, 2025

Caring Company Award Advanced Performance, 2004 - 2025

Good MPF Employer Award, 2015 - 2025

Good Employer Charters, 2024 - 2025

Caring EmployerMedal, 2025

The Best of The Best Masterchef – T’ang Court, 2020

Forbes Travel Guide Five-star Award Winner, 2015 - 2019

Travel+Leisure Best Top 5 Hotels in Hong Kong, 2016

Responsibilities

• Supervise daily operation of Reservation department and improvereservation processes with compliance on brand standards.
• Supports reservation manager implementing Revenue decisions with team members.
• Provide on-the-job training to all Reservations Sales Agent and ensure all tasks are accurately completed.
• Assist in maximizing hotel revenue by managing reservations while coordinating with other departments in order to attain the best possible occupancy and rate

Qualifications

• Minimum 3-5 years of related work experience in hotel reservations or rooms operations, preferably with supervisory exposure.
• Degree holder in Hospitality Management or relevant discipline.
• Service-oriented, responsible, detail-minded and a role model of good team player and department trainer.
• Strong reservations operations knowledge, good customer service and selling techniques, strong communication and telephone manner, with knowledge of PMS (shiji is an advantage) and MS office Applications.
• Excellent command of written and spoken English and Chinese, Mandarin is an advantage.

*Candidates with less experience will be considered as Assistant Reservations Supervisor.

To understand more about our people, workplace and the culture, you may watch our latest stories at below: https://www.youtube.com/@TLHKGHRConnect