Luxury Hotel GM: Strategic Ops & Guest Experience

ACTS Consulting Co; Hong Kong; On-site; HKD 1,200,000 - 2,000,000; Full time

Job summary

ACTS Consulting Co seeks a General Manager to lead all hotel operations in Hong Kong, ensuring premier guest experiences through strong staff leadership and strategic oversight. The role focuses on balancing profitability with service excellence and brand integrity.

You will direct budgeting, financial planning and sales analysis, and guide Accounting, Sales & Marketing, and Human Resources to achieve targets while maintaining safety standards and a positive service culture.

Qualifications

• Seasoned hotel professional with strong leadership and management skills.
• Exceptional customer service and presentation abilities.
• Strong strategic planning and decision-making in luxury hotel environments.

Responsibilities

• Oversee all hotel operations, staff management and guest satisfaction.
• Manage budgets and financial plans; analyse sales figures regularly; devise marketing and management services.

Job description

ACTS Consulting Co seeks a General Manager to lead all hotel operations in Hong Kong, ensuring premier guest experiences through strong staff leadership and strategic oversight. The role focuses on balancing profitability with service excellence and brand integrity.

You will direct budgeting, financial planning and sales analysis, and guide Accounting, Sales & Marketing, and Human Resources to achieve targets while maintaining safety standards and a positive service culture.