Hotel General Manager

Hong Kong Executive Search; Hong Kong; On-site; HKD 1,500,000 - 3,000,000; Full time

Job summary

Hong Kong Executive Search seeks a General Manager for a luxury hotel in Hong Kong to oversee all operations, staff management, and guest satisfaction, balancing profitability with service excellence.

You will lead budgeting, financial planning, and analysis of sales data, coordinate Accounting, Sales & Marketing, and HR, and set strategic goals across departments. Fluent English and Chinese are required; additional languages a plus.

Qualifications

• Seasoned hotel professional with strong management skills and hands-on experience.
• At least 5 years in a similar hotel leadership role in a luxury property.
• Highly organized with excellent customer service and presentation skills.
• Fluent in English and Chinese; other languages are a plus.

Responsibilities

• Oversee all hotel operations, staff, and guest satisfaction.
• Manage budgets and financial plans; analyze sales figures regularly and devise marketing/management services.
• Assist in directing Accounting, Sales and Marketing, and Human Resources.
• Establish goals and strategies for operational and financial success.
• Provide leadership and strategic planning across departments.
• Promote and market the business to uplift and maintain hotel reputation.
• Ensure safety policies and norms are followed.
• Act as ambassador of the hotel.

Skills

Staff management

Budgeting

Sales exposure

Marketing exposure

Leadership

Customer service

Bilingual English/Chinese

Job description

• The General Manager is responsible for all aspects of operations at the hotel, staff management and guests, between profitability and guest satisfaction measures.
• Responsible for managing budgets and financial plans, analyse the sales figures on a regular basis and devise various marketing and management services etc.
• Assist in directing Accounting, Sales and Marketing, and Human Resources departments.
• Establish goals and strategies for operational and financial success.
• Provide leadership and strategic planning to all departments in support of the service culture, maximized operations and guest satisfaction.
• Promote and market the business in such a way that the reputation of the hotel is uplifted and maintained.
• Ensure all the safety policies and norms are followed.
• Acting like an ambassador of the hotel.

Requirements

• A seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience.
• At least 5 years in a similar role in a sizeable luxurious hotel.
• Highly organized and professional with exceptional customer service and presentation skills.
• Spoken and written in English and Chinese, other foreign language is a plus.
• Strong hotel sales exposure is preferable.