Hotel General Manager

ACTS Consulting Co; Hong Kong; On-site; HKD 1,200,000 - 2,000,000; Full time

Job summary

ACTS Consulting Co seeks a General Manager to lead all hotel operations in Hong Kong, ensuring premier guest experiences through strong staff leadership and strategic oversight. The role focuses on balancing profitability with service excellence and brand integrity.

You will direct budgeting, financial planning and sales analysis, and guide Accounting, Sales & Marketing, and Human Resources to achieve targets while maintaining safety standards and a positive service culture.

Qualifications

• Seasoned hotel professional with strong leadership and management skills.
• Exceptional customer service and presentation abilities.
• Strong strategic planning and decision-making in luxury hotel environments.

Responsibilities

• Oversee all hotel operations, staff management and guest satisfaction.
• Manage budgets and financial plans; analyse sales figures regularly; devise marketing and management services.

Job description

The General Manager is responsible for all aspects of operations at the hotel, staff management and guests, between profitability and guest satisfaction measures.

Responsible for managing budgets and financial plans, analyse the sales figures on a regular basis and devise various marketing and management services etc.

Assist in directing Accounting, Sales and Marketing, and Human Resources departments.

Establish goals and strategies for operational and financial success.

Provide leadership and strategic planning to all departments in support of the service culture, maximized operations and guest satisfaction.

Promote and market the business in such a way that the reputation of the hotel is uplifted and maintained.

Ensure all the safety policies and norms are followed.

Acting like an ambassador of the hotel.

Requirements

A seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience.

At least 5 years in a similar role in a sizeable luxurious hotel.

Highly organized and professional with exceptional customer service and presentation skills.

Spoken and written in English and Chinese, other foreign language is a plus.

Strong hotel sales exposure is preferable.