Client Services Advisor, Client Services Centre

Louis Vuitton; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

Louis Vuitton in Hong Kong is seeking a Client Services Advisor to be an ambassador of the Brand, delivering a world-class luxury client experience across all touchpoints. You will proactively build relationships, answer queries knowledgeably, and guide clients through the brand's services with empathy and discretion.

In a dynamic call center setting, you will collaborate with stores to meet clients' needs, maintain the highest standards, and contribute to sales and KPI targets while working

Qualifications

• At least 2 years extensive experience in customer services or luxury retail, fresh graduate is also welcomed.
• Passionate for the Brand.
• Able to thrive in a call center environment with strong passions and commitment.
• Demonstrate Louis Vuitton Attitudes: Curiosity, Empathy, Agility and Commercial Mindset.
• Good interpersonal skills.
• Customer service and guest oriented with selling and retail operational skills.
• Proactive with good team spirit and able to take initiatives.

Responsibilities

• Ensure the daily operations of the Call Center is smooth and align with the company's business strategy
• Take lead and ownership in delivering a luxury and customer centric experience
• Contribute and assist to achieve all sales & KPI targets
• Develop relationships with clients by handling guests' expectations and needs effectively and efficiently, including problem resolutions
• Work closely with Stores to enhance guests' needs and wants

Skills

Customer service

Luxury retail

All-round communicator

Client relationship

Job description

As aClient Services Advisorof our Client Services Centre, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton Promise. You will strive to discover your Clients and their every need, and to guide them across the Brand.

Working in this dynamic and vibrant call centre environment you will have a vital role in ensuring that our customers have a world class experience each and every time they contact the business.

You will proactively deliver a luxury and customer centric experience by developing relationships with all clients in answering queries knowledgeably and effectively.

Job responsibilities

• Ensure the daily operations of the Call Center is smooth and align with the company's business strategy
• Take lead and ownership in delivering a luxury and customer centric experience
• Contribute and assist to achieve all sales & KPI targets
• Develop relationships with clients by handling guests' expectations and needs effectively and efficiently, including problem resolutions
• Work closely with Stores to enhance guests' needs and wants

Profile

• At least 2 years extensive experience in customer services or luxury retail, fresh graduate is also welcomed
• Passionate for the Brand
• Able to thrive in a call center environment with strong passions and commitment
• Demonstrate Louis Vuitton Attitudes: Curiosity, Empathy, Agility and Commercial Mindset
• Good interpersonal skills
• Customer service and guest oriented with selling and retail operational skills
• Proactive with good team spirit and able to take initiatives
• Able to commit to work with flexible hours in shifts, including nights and weekends
• Fluent in Cantonese, English and Mandarin

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.