Luxury Boutique Operations & Sales Leader

Hermès; Hong Kong; On-site; HKD 700,000 - 900,000; Full time

Job summary

Hermès Hong Kong seeks a proactive retail professional to support the Boutique Manager in driving sales and delivering exceptional service. You will help achieve targets, manage till processes, inventory integrity, and staff development, ensuring Hermès standards in image and service.

Collaborating with various departments, you will optimize stock, participate in CRM activities, and lead the team during the Boutique Manager’s absence to maintain seamless operations and an elevated customer

Qualifications

• Evidence of strong leadership and people development skills.
• Proven ability to meet sales targets and maximize profitability.
• Experience in luxury retail or premium brand environments preferred.
• Excellent customer service and relationship-building capabilities.
• Strong communication and bilingual skills (English & Chinese).

Responsibilities

• Assist Boutique Manager to drive sales and profitability.
• Manage store operations incl. till, expenses and stock discrepancies.
• Lead and communicate with team to maintain morale and service standards.
• Ensure consistent, high-quality customer service across the store.
• Address customer inquiries promptly and resolve issues effectively.
• Provide product feedback to management for improvements.
• Cover Boutique Manager duties in their absence to ensure smooth operations.

Skills

Leadership

Team Management

Customer Service

Sales Excellence

Merchandising

CRM

Communication

Bilingual EN/CN

Education

Tertiary education

Tools

MS Office

Excel

Job description

Hermès Hong Kong seeks a proactive retail professional to support the Boutique Manager in driving sales and delivering exceptional service. You will help achieve targets, manage till processes, inventory integrity, and staff development, ensuring Hermès standards in image and service.

Collaborating with various departments, you will optimize stock, participate in CRM activities, and lead the team during the Boutique Manager’s absence to maintain seamless operations and an elevated customer