Luxury Boutique Client Experience Lead

Richemont Asia Pacific Limited - Van Cleef & Arpels; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

Richemont Asia Pacific Limited - Van Cleef & Arpels in Hong Kong seeks a Boutique Assistant to deliver an exceptional client experience. You will support Sales Associates during presentations, wrap products, and process sales with attention to detail in a fast-paced luxury environment.

You will welcome clients, manage counter displays, assist with events, and contribute to daily clienteling activities while maintaining impeccable counter presentation and service standards.

Qualifications

• Experience in delivering high-quality customer service in a luxury retail setting.
• Ability to communicate clearly with clients and team members.
• Attention to detail and a polished, professional presentation.

Responsibilities

• Assist Sales Associates during presentations (greet clients, serve drinks, present products).
• Prepare and wrap products for customers and events.
• Process sales and manage related documents and payments.
• Support daily clienteling activities (gift cards, small gifts).
• Welcome clients and manage the showroom experience including catalogs and waiting times.
• Review and maintain workspace cleanliness of counters, displays, and windows.
• Provide support for event organization.

Skills

Customer service

Retail sales

Luxury goods

Communication

Job description

Richemont Asia Pacific Limited - Van Cleef & Arpels in Hong Kong seeks a Boutique Assistant to deliver an exceptional client experience. You will support Sales Associates during presentations, wrap products, and process sales with attention to detail in a fast-paced luxury environment.

You will welcome clients, manage counter displays, assist with events, and contribute to daily clienteling activities while maintaining impeccable counter presentation and service standards.