Lux Club Experience Director

IHG; Hong Kong; Hybrid; HKD 900,000 - 1,300,000; Full time

Job summary

IHG Regent Club Hong Kong is seeking an experienced lounge management leader to oversee daily operations, delivering a flawless luxury environment for VIP guests and members. You will mentor a multidisciplinary team, uphold exemplary service standards, and work with culinary and other departments to curate superior guest experiences within a private club setting.

The role requires 4+ years in luxury hospitality or premium clubs, with strong leadership and exceptional communication in English and

Qualifications

• 4+ years of luxury hospitality or premium private club experience, including at least 2 years in a dedicated lounge management or premium guest relations leadership role.
• Degree or Higher Diploma in Hotel Management, Culinary Arts, or a related discipline.
• A grounded, strategic manager who leads by example with an uncompromising eye for luxury detail, problem-solving under pressure, and a warm demeanor.
• Fluency in English & Putonghua is essential; Cantonese proficiency is highly preferred to connect with local clientele.

Responsibilities

• Own the Operation: Drive the day-to-day management of the Regent Club, ensuring a flawless, premium environment that feels like a private haven.
• Empower & Mentor: Equip, train, and inspire a multi-disciplinary service team, ensuring resources and direction to exceed luxury benchmarks.
• Cultivate Elite Loyalty: Build deep, lasting relationships with VIP guests and IHG members by delivering personalized, intuitive service.
• Curate the Gastronomy: Partner with the culinary team to design daily club menus and food presentations, maintaining strict service and quality.
• Deliver Local Insight: Guide the team in providing tailored concierge recommendations regarding Hong Kong’s finest dining, arts, and exclusive events.
• Drive Efficiency & Innovation: Maintain cross-departmental communication and introduce cost-effective, high-impact guest journey enhancements.

Skills

Luxury hospitality

Leadership

Customer service

Communication

Putonghua

English

Cantonese (preferred)

Team mentoring

Education

Degree or Higher Diploma in Hotel Management/Culinary Arts

Job description

IHG Regent Club Hong Kong is seeking an experienced lounge management leader to oversee daily operations, delivering a flawless luxury environment for VIP guests and members. You will mentor a multidisciplinary team, uphold exemplary service standards, and work with culinary and other departments to curate superior guest experiences within a private club setting.

The role requires 4+ years in luxury hospitality or premium clubs, with strong leadership and exceptional communication in English and