Regent Experience Manager - Club

IHG Hotels & Resorts; Hong Kong; In loco; HKD 900.000 - 1.200.000; Tempo pieno

Descrizione del lavoro

IHG Hotels & Resorts in Hong Kong is seeking a premium lounge leader to run the Regent Club, ensuring a flawless, luxurious guest experience. You will mentor a multidisciplinary team, set high service standards, and act as the brand ambassador for VIP guests and IHG members.

The role requires a strategic manager with an eye for luxury detail, strong problem-solving under pressure, and exceptional communication skills in English and Putonghua, with Cantonese highly preferred for local connection.

Competenze

• 4+ years of luxury hospitality or premium private club experience, including at least 2 years in lounge management or premium guest relations leadership.
• Degree or Higher Diploma in Hotel Management, Culinary Arts, or a related discipline.
• Grounded, strategic manager who leads by example with luxury detail, strong problem-solving under pressure and a warm demeanor.
• Fluent English & Putonghua essential; Cantonese highly preferred to connect with local clientele.

Mansioni

• Own the Operation: drive day-to-day management of Regent Club to deliver a flawless, premium environment.
• Empower & Mentor: train and inspire a multi-disciplinary service team with resources and direction.
• Cultivate Elite Loyalty: act as brand ambassador, build deep relationships with VIP guests and IHG members.
• Curate the Gastronomy: partner with culinary team to design daily club menus and presentations with strict quality control.
• Deliver Local Insight: guide team on tailored concierge recommendations for HK dining, arts and events.
• Drive Efficiency & Innovation: maintain cross-departmental communication and introduce cost-effective enhancements to the guest journey.

Conoscenze

Luxury service leadership

Guest relations

Leadership

Communication

Formazione

Degree or Higher Diploma in Hotel Management/Culinary Arts or related discipline

Descrizione del lavoro

YOUR DAY TO DAY

• Own the Operation: Drive the day-to-day management of the Regent Club, ensuring a flawless, premium environment that feels like a private haven.
• Empower & Mentor: Equip, train, and inspire a multi-disciplinary service team, ensuring they have the resources and direction to consistently exceed luxury benchmarks.
• Cultivate Elite Loyalty: Act as the ultimate brand ambassador. Build deep, lasting relationships with VIP guests and IHG members by delivering personalized, intuitive service.
• Curate the Gastronomy: Partner directly with the culinary team to design daily club menus and food presentations, maintaining strict control over service and quality.
• Deliver Local Insight: Guide the team in providing highly tailored, sophisticated concierge recommendations regarding Hong Kong’s finest dining, arts, and exclusive events.
• Drive Efficiency & Innovation: Maintain sharp, cross-departmental communication across the hotel while proactively introducing cost-effective, high-impact enhancements to the guest journey.

QUALIFICATIONS AND REQUIREMENTS

• 4+ years of luxury hospitality or premium private club experience, including at least 2 years in a dedicated lounge management or premium guest relations leadership role.
• Degree or Higher Diploma in Hotel Management, Culinary Arts, or a related discipline.
• A grounded, strategic manager who leads by example. You possess an uncompromising eye for luxury detail, excellent problem-solving skills under pressure, and a warm, approachable demeanor.
• Exceptional communication and interpersonal skills. Fluency in English & Putonghua is essential; proficiency in Cantonese is highly preferred to connect with our local clientele.
  

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes. We offer promising career opportunities with excellent remuneration packages,on-going professional learning & development, a culture of service excellence and a diversed workplace that celebrates differences.

Applicants who do not hear from us within four weeks should consider their applications unsuccessful. Datacollected will be used for recruitment purpose only.