Luxury Club Experience Lead | Concierge & VIP Service

Regent Hong Kong; Hong Kong; Vor Ort; HKD 446.000 - 502.000; Vollzeit

Zusammenfassung

Regent Hong Kong is seeking a seasoned Regent Club Experience Manager to oversee day-to-day operations and uphold bespoke, luxury standards for our elite guests and IHG members.

You will lead a multi-disciplinary service team, train staff, collaborate with the culinary team on daily menus and presentations, and provide personalised, intuitive service that elevates the guest journey in this exclusive club above Hong Kong’s skyline.

Qualifikationen

• 4+ years in luxury hospitality or premium private club.
• 2+ years in lounge management or premium guest relations leadership.
• Degree or Higher Diploma in Hotel Management, Culinary Arts, or related discipline.
• Fluency in English and Putonghua; Cantonese preferred.

Aufgaben

• Own the Regent Club operations with premium service standards.
• Lead and mentor a multi-disciplinary service team.
• Build relationships with VIP guests and IHG members.
• Collaborate with culinary team to design daily club menus.
• Provide tailored concierge recommendations for HK dining and events.
• Improve guest journey through cost-effective enhancements.

Kenntnisse

Luxury hospitality

Leadership

Communication skills

English & Putonghua

Ausbildung

Hotel Management degree or Higher Diploma

Jobbeschreibung

Regent Hong Kong is seeking a seasoned Regent Club Experience Manager to oversee day-to-day operations and uphold bespoke, luxury standards for our elite guests and IHG members.

You will lead a multi-disciplinary service team, train staff, collaborate with the culinary team on daily menus and presentations, and provide personalised, intuitive service that elevates the guest journey in this exclusive club above Hong Kong’s skyline.