Regent Experience Manager - Club

IHG; Hong Kong; Hybrid; HKD 900.000 - 1.300.000; Vollzeit

Zusammenfassung

IHG Regent Club Hong Kong is seeking an experienced lounge management leader to oversee daily operations, delivering a flawless luxury environment for VIP guests and members. You will mentor a multidisciplinary team, uphold exemplary service standards, and work with culinary and other departments to curate superior guest experiences within a private club setting.

The role requires 4+ years in luxury hospitality or premium clubs, with strong leadership and exceptional communication in English and

Qualifikationen

• 4+ years of luxury hospitality or premium private club experience, including at least 2 years in a dedicated lounge management or premium guest relations leadership role.
• Degree or Higher Diploma in Hotel Management, Culinary Arts, or a related discipline.
• A grounded, strategic manager who leads by example with an uncompromising eye for luxury detail, problem-solving under pressure, and a warm demeanor.
• Fluency in English & Putonghua is essential; Cantonese proficiency is highly preferred to connect with local clientele.

Aufgaben

• Own the Operation: Drive the day-to-day management of the Regent Club, ensuring a flawless, premium environment that feels like a private haven.
• Empower & Mentor: Equip, train, and inspire a multi-disciplinary service team, ensuring resources and direction to exceed luxury benchmarks.
• Cultivate Elite Loyalty: Build deep, lasting relationships with VIP guests and IHG members by delivering personalized, intuitive service.
• Curate the Gastronomy: Partner with the culinary team to design daily club menus and food presentations, maintaining strict service and quality.
• Deliver Local Insight: Guide the team in providing tailored concierge recommendations regarding Hong Kong’s finest dining, arts, and exclusive events.
• Drive Efficiency & Innovation: Maintain cross-departmental communication and introduce cost-effective, high-impact guest journey enhancements.

Kenntnisse

Luxury hospitality

Leadership

Customer service

Communication

Putonghua

English

Cantonese (preferred)

Team mentoring

Ausbildung

Degree or Higher Diploma in Hotel Management/Culinary Arts

Jobbeschreibung

YOUR DAY TO DAY

• Own the Operation: Drive the day-to-day management of the Regent Club, ensuring a flawless, premium environment that feels like a private haven.
• Empower & Mentor: Equip, train, and inspire a multi-disciplinary service team, ensuring they have the resources and direction to consistently exceed luxury benchmarks.
• Cultivate Elite Loyalty: Act as the ultimate brand ambassador. Build deep, lasting relationships with VIP guests and IHG members by delivering personalized, intuitive service.
• Curate the Gastronomy: Partner directly with the culinary team to design daily club menus and food presentations, maintaining strict control over service and quality.
• Deliver Local Insight: Guide the team in providing highly tailored, sophisticated concierge recommendations regarding Hong Kong’s finest dining, arts, and exclusive events.
• Drive Efficiency & Innovation: Maintain sharp, cross-departmental communication across the hotel while proactively introducing cost-effective, high-impact enhancements to the guest journey.

QUALIFICATIONS AND REQUIREMENTS

• 4+ years of luxury hospitality or premium private club experience, including at least 2 years in a dedicated lounge management or premium guest relations leadership role.
• Degree or Higher Diploma in Hotel Management, Culinary Arts, or a related discipline.
• A grounded, strategic manager who leads by example. You possess an uncompromising eye for luxury detail, excellent problem-solving skills under pressure, and a warm, approachable demeanor.
• Exceptional communication and interpersonal skills. Fluency in English & Putonghua is essential; proficiency in Cantonese is highly preferred to connect with our local clientele.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes. We offer promising career opportunities with excellent remuneration packages,on-going professional learning & development, a culture of service excellence and a diversed workplace that celebrates differences.

Applicants who do not hear from us within four weeks should consider their applications unsuccessful. Datacollected will be used for recruitment purpose only.