Loyalty & Membership Growth Specialist

RedotPay group; Hong Kong; Presencial; HKD 240.000 - 420.000; Jornada completa

Descripción de la vacante

RedotPay group is seeking a hands-on Membership/Loyalty Operations Specialist to understand member needs and develop compelling plans. You will own day-to-day membership operations, turning feedback into improvements, and work with Product, Marketing, BD, and Support to build a program driving activation and renewal.

You will expand benefits, manage partner delivery, resolve escalations, and monitor performance metrics to optimize the member journey across channels.

Formación

• Bachelor’s degree or above with 3–5 years in membership operations, loyalty programs or related fields.
• Hands-on experience developing or improving membership plans and benefits.
• Experience sourcing or managing merchant partnerships and benefit launches.
• Ability to translate member feedback into practical operational initiatives.
• Experience handling customer escalations and coordinating cross-team solutions.
• Ability to analyze membership data and measure impact of changes.
• Strong communication and project execution skills, with independent drive.
• Comfortable using spreadsheets, CRM, analytics tools.

Responsabilidades

• Understand member needs by collecting feedback, inquiries, and usage data.
• Develop and refine membership plans and upgrade/renew offers; coordinate implementation.
• Identify and engage merchants/partners; evaluate benefits and launches.
• Ensure benefits are communicated, accessible, and delivered; monitor delivery.
• Own escalated member issues including activation, access, renewals, cancellations.
• Manage daily membership activities and campaigns; keep data and communications current.
• Track activation, usage, engagement, renewals, and resolutions; propose improvements.
• Collaborate with Product and Customer Support to improve member journeys.

Conocimientos

Membership ops

Loyalty programs

Customer engagement

CRM tools

Data analysis

Cross-functional work

Communication

Educación

Bachelor’s degree

Herramientas

CRM systems

SQL (preferred)

Analytics dashboards

Descripción del empleo

RedotPay group is seeking a hands-on Membership/Loyalty Operations Specialist to understand member needs and develop compelling plans. You will own day-to-day membership operations, turning feedback into improvements, and work with Product, Marketing, BD, and Support to build a program driving activation and renewal.

You will expand benefits, manage partner delivery, resolve escalations, and monitor performance metrics to optimize the member journey across channels.