Lifestyle Ecosystem Operations Specialist

RedotPay; Hong Kong; Presencial; HKD 420.000 - 540.000; Jornada completa

Descripción de la vacante

RedotPay group is seeking a hands-on Lifestyle Ecosystem Operations Specialist to expand our app’s lifestyle services through partnerships and merchant onboarding in Hong Kong. You’ll work cross-functionally with product, marketing, business development, and support to improve service adoption and user experience.

You will identify and activate channels, onboard merchants, manage ongoing partner relationships, and run day-to-day campaigns and issue resolution to ensure smooth service delivery.

Formación

• 3+ years hands-on experience in lifestyle-service operations, merchant operations, partnership development, or consumer-app operations.
• An established network of merchants, channel partners, or lifestyle-service providers, with experience turning relationships into active partnerships or campaigns.
• Experience acquiring and onboarding merchants, coordinating service launches, and managing ongoing partner relationships.
• Experience handling customer or merchant issues, including complaints, queries, or service problems, and following through to resolution.
• Strong operational execution skills, including campaign delivery, cross-team coordination, and day-to-day issue management.
• Ability to use operational data and customer feedback to identify problems, prioritize actions, and evaluate results.

Responsabilidades

• Channel Development: Identify and activate relevant acquisition and promotional channels, leveraging relationships to build partnerships that drive app usage and service adoption.
• Merchant Acquisition and Onboarding: Source and engage lifestyle-service merchants; coordinate onboarding requirements, listings, and launch readiness.
• Merchant and Partner Operations: Manage ongoing relationships with merchants and channel partners, keeping service information and promotions accurate and resolving issues.
• Daily Operations and Campaigns: Run day-to-day lifestyle-service operations and deliver merchant offers and user engagement campaigns.
• Customer Issue Resolution: Take ownership of customer issues related to service use, payments, offers, and post-transaction support; coordinate with merchants and internal teams.
• Service Improvement: Identify recurring pain points, recommend improvements, and work with product and teams to implement them.
• Performance Tracking: Monitor channel results, merchant activity, campaign performance, and issue-resolution metrics to guide improvements.

Conocimientos

Partnership development

Merchant onboarding

Customer support

Operations execution

Data-driven decisions

Herramientas

CRM systems

Analytics tools

Payments platforms

Descripción del empleo

RedotPay is a global crypto payment fintech that integrates blockchain solutions into traditional banking and finance infrastructure. Our user-friendly crypto platform empowers millions worldwide to spend and send crypto assets, providing faster, more accessible and inclusive financial services. We are dedicated to advancing financial inclusion for the unbanked and supporting crypto enthusiasts, driving the global adoption of secure and flexible crypto-powered financial solutions. Join us in shaping the future of finance and making a meaningful impact on a global scale.

About the Role

We’re looking for a hands‑on Lifestyle Ecosystem Operations Specialist to expand our app’s lifestyle services through channel partnerships, merchant onboarding, and effective day‑to‑day operations.

You will bring relevant industry connections, turn partnership opportunities into live services and promotions, and help resolve customer and merchant issues. Working closely with product, marketing, business development, and customer support, you will improve service adoption and the end‑to‑end user experience.

Key Responsibilities

• Channel Development: Identify and activate relevant acquisition and promotional channels, leveraging existing relationships to build partnerships that drive app usage and service adoption.
• Merchant Acquisition and Onboarding: Source and engage suitable lifestyle‑service merchants; coordinate commercial discussions, onboarding requirements, service listings, and launch readiness with relevant teams.
• Merchant and Partner Operations: Manage ongoing relationships with merchants and channel partners, keeping service information and promotional offers accurate and resolving operational issues.
• Daily Operations and Campaigns: Run day‑to‑day lifestyle‑service operations and deliver merchant offers, promotions, and user engagement campaigns.
• Customer Issue Resolution: Take ownership of customer issues relating to service use, payments, offer redemption, and post‑transaction support; coordinate with merchants and internal teams and follow through to resolution.
• Service Improvement: Identify recurring customer and merchant pain points, recommend practical improvements, and work with product and other teams to implement them.
• Performance Tracking: Monitor channel results, merchant activity, campaign performance, and issue‑resolution metrics to guide operational improvements.

Qualifications

• 3+ years of hands‑on experience in lifestyle‑service operations, merchant operations, partnership development, or consumer‑app operations.
• An established network of relevant merchants, channel partners, or lifestyle‑service providers, with demonstrated experience converting relationships into active partnerships or campaigns.
• Practical experience acquiring and onboarding merchants, coordinating service launches, and managing ongoing partner relationships.
• Experience directly handling customer or merchant issues, including complaints, transaction queries, or service problems, and following them through to resolution.
• Strong operational execution skills, including campaign delivery, cross‑team coordination, and day‑to‑day issue management.
• Ability to use operational data and customer feedback to identify problems, prioritize actions, and evaluate results.

Preferred Qualifications

• Experience with consumer lifestyle services, local services, e‑commerce, merchant platforms, or digital wallets.
• Experience in fintech or payments; Familiarity with stablecoins or digital assets is a plus.
• Familiarity with analytics, CRM, campaign management, or customer support tools.