Lifestyle Partnerships & Operations Lead

RedotPay group; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Job summary

RedotPay group is seeking a hands-on Lifestyle Ecosystem Operations Specialist to expand our app’s lifestyle services through partnerships and merchant onboarding in Hong Kong. You’ll work cross-functionally with product, marketing, business development, and support to improve service adoption and user experience.

You will identify and activate channels, onboard merchants, manage ongoing partner relationships, and run day-to-day campaigns and issue resolution to ensure smooth service delivery.

Qualifications

• 3+ years hands-on experience in lifestyle-service operations, merchant operations, partnership development, or consumer-app operations.
• An established network of merchants, channel partners, or lifestyle-service providers, with experience turning relationships into active partnerships or campaigns.
• Experience acquiring and onboarding merchants, coordinating service launches, and managing ongoing partner relationships.
• Experience handling customer or merchant issues, including complaints, queries, or service problems, and following through to resolution.
• Strong operational execution skills, including campaign delivery, cross-team coordination, and day-to-day issue management.
• Ability to use operational data and customer feedback to identify problems, prioritize actions, and evaluate results.

Responsibilities

• Channel Development: Identify and activate relevant acquisition and promotional channels, leveraging relationships to build partnerships that drive app usage and service adoption.
• Merchant Acquisition and Onboarding: Source and engage lifestyle-service merchants; coordinate onboarding requirements, listings, and launch readiness.
• Merchant and Partner Operations: Manage ongoing relationships with merchants and channel partners, keeping service information and promotions accurate and resolving issues.
• Daily Operations and Campaigns: Run day-to-day lifestyle-service operations and deliver merchant offers and user engagement campaigns.
• Customer Issue Resolution: Take ownership of customer issues related to service use, payments, offers, and post-transaction support; coordinate with merchants and internal teams.
• Service Improvement: Identify recurring pain points, recommend improvements, and work with product and teams to implement them.
• Performance Tracking: Monitor channel results, merchant activity, campaign performance, and issue-resolution metrics to guide improvements.

Skills

Partnership development

Merchant onboarding

Customer support

Operations execution

Data-driven decisions

Tools

CRM systems

Analytics tools

Payments platforms

Job description

RedotPay group is seeking a hands-on Lifestyle Ecosystem Operations Specialist to expand our app’s lifestyle services through partnerships and merchant onboarding in Hong Kong. You’ll work cross-functionally with product, marketing, business development, and support to improve service adoption and user experience.

You will identify and activate channels, onboard merchants, manage ongoing partner relationships, and run day-to-day campaigns and issue resolution to ensure smooth service delivery.