Logistics Systems Implementation

JD.COM.INC; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

JD.COM.INC is seeking a detail-oriented Logistics Systems Implementation Specialist/Manager to lead the end-to-end deployment of core logistics systems (WMS, TMS, OMS, and PDA) across Hong Kong. You will bridge frontline operations and R&D/IT, driving requirement gathering, configuration, UAT, Go-Live support, and user training for warehousing, sorting, cross-border, and last-mile delivery.

Responsibilities include on-site workflow assessments, BRD translation, master data setup, API/EDI

Qualifications

• Bachelor's degree in a related field as listed in the requirements.
• 3–5 years implementing logistics systems (WMS/TMS/OMS/ERP).
• Strong SQL and data troubleshooting abilities.
• Experience with API/EDI integrations and cross-functional coordination.

Responsibilities

• Lead end-to-end deployment of WMS, TMS, OMS and PDA apps in Hong Kong.
• Gather requirements, configure systems, run UAT, and support Go-Live on-site.
• Develop BRDs, document SOPs, and train warehouse ops, drivers, and CS teams.
• Coordinate with IT, operations, and carriers for integration testing.
• Provide post-launch optimization and continuous improvement feedback.

Skills

Project management

SQL

Stakeholder management

Change management

Education

Bachelor's degree in Computer Science, Information Systems, Logistics Engineering, Supply Chain Management, or related field

Tools

WMS

TMS

OMS

ERP

APIs/EDI

Job description

We are looking for a detail-oriented and proactive Logistics Systems Implementation Specialist/Manager to lead the end-to-end deployment of our core logistics systems (WMS, TMS, OMS, and PDA applications) across Hong Kong. Acting as the critical bridge between frontline operations and R&D/IT teams, you will drive requirement gathering, system configuration, UAT, on-site Go-Live support, and user training to ensure seamless digital enablement across warehousing, sorting, cross-border customs, and last-mile delivery.

Key Responsibilities

Requirement Analysis & Solution Design: Conduct on-site workflow assessments at Hong Kong warehouses, sorting hubs, and delivery stations; translate operational pain points and local regulatory requirements (e.g., HK Customs ROCARS, e-AWB) into clear Business Requirement Documents (BRDs) and implementation blueprints.

System Configuration & Integration: Lead master data setup, business rule configuration, and workflow mapping within WMS/TMS platforms; collaborate with engineering teams, clients, and third-party carriers to execute API/EDI integrations and end-to-end connectivity testing.

Testing & On-Site Go-Live Execution: Develop test scripts and manage System Integration Testing (SIT) and User Acceptance Testing (UAT). Formulate cutover and contingency plans, providing hands-on on-site support during Go-Live to troubleshoot system or operational bottlenecks in real time.

Documentation & User Training: Create comprehensive user manuals and system-aligned Standard Operating Procedures (SOPs); deliver structured, practical training sessions for warehouse operators, dispatchers, drivers, and customer service teams.

Post-Launch Support & Continuous Improvement: Monitor system stability and adoption metrics post-launch; gather feedback from local stakeholders to drive continuous feature enhancements and hardware-software integration (e.g., sorters, dimensioners, handheld PDAs).

Requirements

Education & Experience: Bachelor's degree in Computer Science, Information Systems, Logistics Engineering, Supply Chain Management, or a related field. At least 3-5 years of experience in logistics system implementation (WMS, TMS, OMS, or ERP), preferably within express delivery, e-commerce logistics, 3PL, or air cargo/cold chain sectors.

Technical & Domain Acumen: Solid understanding of end-to-end logistics system logic (inbound/putaway, wave picking, linehaul routing, last-mile delivery, and billing). Proficiency in basic SQL queries for data troubleshooting and familiarity with API/EDI integration standards are strong advantages.

Project Execution & Resilience: Strong project management skills with the ability to manage timelines, mitigate cutover risks, and resolve urgent issues under pressure. Willingness to work flexible hours or be stationed on-site during critical system launches.

Communication & Trilingual Proficiency: Exceptional ability to translate business needs into technical specifications. Fluent in Cantonese and Mandarin (essential for bridging Hong Kong frontline teams and mainland/regional R&D counterparts), with strong English reading and writing skills for system documentation and international client coordination.