Order Fulfillment Specialist

Ambition; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Ambition in Hong Kong is seeking an experienced Supply Chain Operations Specialist responsible for end-to-end order processing, logistics coordination, and customer liaison across Asia Pacific markets. You will manage order fulfilment, coordinate logistics, and maintain strong customer relationships to drive service excellence.

The role requires a tertiary degree in a related field, 5+ years in supply chain or logistics roles, and fluency in English with Mandarin/Cantonese preferred.

Qualifications

• 5+ years of experience in supply chain operations, customer service, order management, or logistics coordination.
• Excellent communication and stakeholder management skills.
• Solid knowledge of order processing, inventory planning, international logistics, and invoice management.

Responsibilities

• Act as the primary point of contact for customers, ensuring a high level of service throughout the order fulfillment process.
• Manage end-to-end order processing from order receipt through invoicing and delivery execution.
• Coordinate logistics planning based on inventory availability, lead times, customer requirements, and transportation schedules.
• Build and maintain strong relationships with key customer accounts to enhance customer satisfaction and retention.
• Respond to customer inquiries and resolve order, delivery, and service-related issues in a timely manner.
• Provide accurate product, order, and shipment information through internal systems and communication platforms.
• Monitor order status and proactively communicate updates to customers and internal stakeholders.
• Maintain accurate customer records, transaction documentation, and operational reports.
• Analyze operational and customer service data to identify opportunities for process and service improvements.
• Collaborate with regional supply chain, logistics, and commercial teams to ensure smooth order fulfillment across global networks.

Skills

Analytical mindset

Strong communication

Fluent English

Mandarin

Cantonese

Education

Tertiary degree in Supply Chain, Logistics, Business Administration, or related discipline

Tools

Excel

PowerPoint

ERP systems

Job description

Our client is an international organization with a well-established supply chain and distribution network across Asia Pacific. The Hong Kong team serves as a key operational hub, supporting customer order fulfillment, logistics coordination, and stakeholder engagement across multiple regional markets.

Responsibilities

• Act as the primary point of contact for customers, ensuring a high level of service throughout the order fulfillment process.
• Manage end-to-end order processing from order receipt through invoicing and delivery execution.
• Coordinate logistics planning based on inventory availability, lead times, customer requirements, and transportation schedules.
• Build and maintain strong relationships with key customer accounts to enhance customer satisfaction and retention.
• Respond to customer inquiries and resolve order, delivery, and service-related issues in a timely manner.
• Provide accurate product, order, and shipment information through internal systems and communication platforms.
• Monitor order status and proactively communicate updates to customers and internal stakeholders.
• Maintain accurate customer records, transaction documentation, and operational reports.
• Analyze operational and customer service data to identify opportunities for process and service improvements.
• Collaborate with regional supply chain, logistics, and commercial teams to ensure smooth order fulfillment across global networks.

Requirements

• Tertiary degree in Supply Chain, Logistics, Business Administration, or a related discipline.
• Minimum 5 years of experience in supply chain operations, customer service, order management, or logistics coordination.
• Solid knowledge of order processing, inventory planning, international logistics, and invoice management.
• Experience working with freight forwarders or logistics service providers is an advantage.
• Strong analytical mindset with the ability to interpret operational data and generate insights.
• Proven ability to manage customer relationships and deliver high service standards.
• Advanced proficiency in Microsoft Excel, PowerPoint, and business systems.
• Excellent communication and stakeholder management skills.
• Fluent in English; Mandarin and Cantonese are highly preferred.