Lifestyle Ecosystem Partnerships & Operations Specialist

Red Begonia Limited; Hong Kong; On-site; HKD 360,000 - 540,000; Full time

Job summary

RedotPay in Hong Kong is seeking a hands-on Lifestyle Ecosystem Operations Specialist to grow our app’s lifestyle services by building partnerships with merchants and coordinating onboarding, promotions, and ongoing operations.

You will leverage your network to convert relationships into active collaborations, work with product, marketing, business development and support teams, and drive service adoption while improving the end-to-end user experience.

Qualifications

• 3+ years hands-on experience in lifestyle-service operations, merchant operations, partnership development, or consumer-app operations.
• Established network of relevant merchants, channel partners, or lifestyle-service providers, with demonstrated experience converting relationships into active partnerships or campaigns.
• Experience acquiring and onboarding merchants, coordinating service launches, and managing ongoing partner relationships.
• Experience handling customer or merchant issues, including complaints, transaction queries, or service problems, and following through to resolution.
• Strong operational execution skills, including campaign delivery, cross-team coordination, and day-to-day issue management.
• Ability to use operational data and customer feedback to identify problems, prioritize actions, and evaluate results.

Responsibilities

• Channel Development: Identify and activate relevant acquisition and promotional channels, leveraging existing relationships to build partnerships that drive app usage and service adoption.
• Merchant Acquisition and Onboarding: Source and engage suitable lifestyle-service merchants; coordinate commercial discussions, onboarding requirements, service listings, and launch readiness with relevant teams.
• Merchant and Partner Operations: Manage ongoing relationships with merchants and channel partners, keeping service information and promotional offers accurate and resolving operational issues.
• Daily Operations and Campaigns: Run day-to-day lifestyle-service operations and deliver merchant offers, promotions, and user engagement campaigns.
• Customer Issue Resolution: Take ownership of customer issues relating to service use, payments, offer redemption, and post-transaction support; coordinate with merchants and internal teams and follow through to resolution.
• Service Improvement: Identify recurring customer and merchant pain points, recommend practical improvements, and work with product and other teams to implement them.
• Performance Tracking: Monitor channel results, merchant activity, campaign performance, and issue-resolution metrics to guide operational improvements.

Skills

Lifestyle-service operations

Merchant operations

Partnership development

Customer issue resolution

Operational execution

Data-driven decisions

Job description

RedotPay in Hong Kong is seeking a hands-on Lifestyle Ecosystem Operations Specialist to grow our app’s lifestyle services by building partnerships with merchants and coordinating onboarding, promotions, and ongoing operations.

You will leverage your network to convert relationships into active collaborations, work with product, marketing, business development and support teams, and drive service adoption while improving the end-to-end user experience.