Membership & Loyalty Operations Specialist

Red Begonia Limited; Hong Kong; On-site; HKD 400,000 - 560,000; Full time

Job summary

RedotPay is seeking an Operations Specialist focused on loyalty and membership to own the day-to-day operations and help shape our membership program in Hong Kong. You will turn member feedback into practical improvements by collaborating with Product, Marketing, and Support, to deliver valuable benefits and drive activation and renewal.

The role requires 3–5 years in related fields, strong data skills, and experience partnering with merchants to expand benefits and ensure smooth delivery of

Qualifications

• Bachelor’s degree or above with 3–5 years in membership operations, loyalty, subscriptions or customer engagement.
• Hands-on experience developing or improving membership plans, benefits, or loyalty propositions.
• Experience sourcing or managing merchant/partner benefits and launches.
• Strong ability to translate feedback into practical operational initiatives.
• Experience handling customer escalations and coordinating cross-team solutions.
• Able to analyze membership/benefit data and measure impact of changes.
• Excellent communication and project execution skills, capable of driving initiatives to completion.
• Proficient with spreadsheets, CRM, analytics tools.

Responsibilities

• Understand member needs by analyzing feedback, inquiries, and usage data.
• Develop membership plans and benefit packages, coordinate implementation.
• Expand member benefits by engaging merchants and partners, manage launches.
• Manage delivery and communication of benefits, ensure accessibility and quality.
• Resolve member issues including activation, access, renewals, and refunds.
• Run day-to-day membership operations and campaigns; maintain up-to-date records.
• Track metrics on activation, usage, engagement, renewals, and resolution times.
• Collaborate with Product and Customer Support to improve member journeys.

Skills

Membership operations

Loyalty programs

Customer engagement

Data analysis

Cross-functional collaboration

Communication

Process improvement

Education

Bachelor's degree

Tools

CRM systems

SQL

Dashboards

Spreadsheets

Job description

RedotPay is seeking an Operations Specialist focused on loyalty and membership to own the day-to-day operations and help shape our membership program in Hong Kong. You will turn member feedback into practical improvements by collaborating with Product, Marketing, and Support, to deliver valuable benefits and drive activation and renewal.

The role requires 3–5 years in related fields, strong data skills, and experience partnering with merchants to expand benefits and ensure smooth delivery of