Learning & Capability Leader | CX & Growth Enablement

The Chinese Medicine Hospital of Hong Kong; Hong Kong; On-site; HKD 320,000 - 520,000; Full time

Job summary

The Chinese Medicine Hospital of Hong Kong is seeking a senior training professional to deliver staff training solutions and manage online learning platforms. The role focuses on advancing customer experience, service excellence, and sales capability to drive business growth, while shaping modern learning journeys with coaching and AI tools.

You will partner with multiple teams to build data-driven capabilities and demonstrate O+O impact, and contribute to organizational design and curriculum

Qualifications

• Minimum 3 years of experience in training or corporate education.
• Curriculum development and training need identification.
• Cross-level, cross-regional, and cross-departmental communication & coordination.

Responsibilities

• Provide training solutions to staff members.
• Online learning and maintain the e-learning system.
• Lead CX, service excellence & sales capability to drive business growth.
• Shape innovative learning journeys with coaching, digital & AI tools.
• Partner across teams to build data-driven capabilities and O+O impact.
• Design and implementation of organizational structure.
• Cross-level, cross-regional, and cross-departmental communication & coordination.

Skills

Training expertise

Curriculum development

Coaching

Data-driven decision making

Cross-functional collaboration

Tools

E-learning platforms

AI tools

Job description

The Chinese Medicine Hospital of Hong Kong is seeking a senior training professional to deliver staff training solutions and manage online learning platforms. The role focuses on advancing customer experience, service excellence, and sales capability to drive business growth, while shaping modern learning journeys with coaching and AI tools.

You will partner with multiple teams to build data-driven capabilities and demonstrate O+O impact, and contribute to organizational design and curriculum