Sr. Support Manager, FundOps IT, IT

CLSA; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

CLSA is seeking a senior TechOps professional to join the FundOps team in Hong Kong. You will oversee end-to-end software changes from inception to production rollout while rotating into production support to resolve incidents with minimal supervision.

You will monitor environments, manage service requests, incidents, problems and changes, and lead weekend releases, BCP testing, and capacity reporting. Strong SQL, Linux, and DevOps experience are essential, with English and Chinese proficiency a

Qualifications

• Bachelor-level CS or equivalent required.
• 10+ years in support with multiple applications in finance.
• Strong SQL and Linux scripting; proficient in at least one major language.
• Experience with DevOps stacks and prod support processes.

Responsibilities

• End to end delivery of software changes from inception to production rollout.
• Rotate to perform production support tasks and resolve incidents.
• Monitor production environment and manage incidents, requests, problems, and changes.
• Handle weekend events like releases and BCP testing; report health status.
• Document knowledgebase and processes; propose automation ideas.
• Collaborate with teams to improve efficiency and equities workflow.

Skills

Java

Python

Shell scripting

PowerShell

Education

Bachelor's degree in Computer Science or equivalent

Tools

Git

Bamboo

Jenkins

Docker

Kubernetes

Windows Server

.NET

MS SQL

BizTalk

Job description

As part of the FundOps team (for Middle/Back office Technology Operations, you will work very closely with business users, various other teams for day to day delivery and operations.

In this role, you will be responsible to delivery change throughout the entire software delivery cycle, from requirement inception all the way to production rollout. As part of Support model, on a rotation basis, you will also be required to work with team to resolve production issues with minimal supervision.

Key Areas of Responsibilities

• End to end delivery of software changes, from requirement inception to production rollout.
• Rotation to perform production support tasks, including but not limited to:
• Monitoring production environment and act on production incidents
• Work on Service Request Fulfillment, Incident Management, Problem Management and Change Management.
• Manage weekend events like software releases, BCP testing, exchange rehearsal etc.
• Status reporting on Health Checks, Changes, Incidents, Capacity and Performance.
• Documentation of Application Knowledgebase, Process.
• Make monitoring tool changes aligned with changing requirements or gaps observed/reported.
• Proactively highlight risk any risks observed and suggest ways to mitigate impact.
• Suggest new ideas for Automation and be able to implement automation ideas.
• Working/Driving on the TechOps Driven project to increase efficiency and productivity.

Requirements

• Computer Science or equivalent bachelor degree, or higher
• 10+ years Support experience in an Investment Banking or Financial Domain, including 8+ years in managing multiple applications (in-house developed & vendor based applications)
• Be proficient in at least one of these common programming languages: Java, Python, Shell scripting, PowerShell
• Strong in SQL, Linux, Scripting using Bash / Ksh.
• Familiar with DevOps stacks like Git, Bamboo, Jenkins, Docker, Kubernetes.
• Strong understanding in entire software lifecycle, from development to production support
• Strong problem-solving and analytical skills.
• Strong desire to learn new technologies and equities trading workflow, Open-minded to adopt and propose best practice.
• Strong written and verbal communication skills in English, Chinese proficiency will be a plus
• Knowledge of Trade processing and domain
• Experience in production support practice like incident communication / incident management / change management
• Experience in managing applications for equities middle / back office.
• Experience in Microsoft platforms (e.g. Windows Server, .NET, MS SQL, BizTalk)