Sr. Support Analyst, FICC & EQD Applications, IT

CLSA; Hong Kong; On-site; HKD 200,000 - 300,000; Full time

Job summary

CLSA in Hong Kong seeks an IT Operations professional to provide functional support on Calypso, TBricks, Imagine, and other in-house systems. You will perform health checks, monitor critical systems, escalate incidents, and manage changes with the development and infrastructure teams.

You will configure monitoring rules, document procedures, assist in IT security and audit reviews, and lead deployments for new systems.

Qualifications

• Experience providing functional support on trading/derivatives platforms (Calypso, TBricks, Imagine).
• Familiarity with equity derivative products and HKEX trading rules is advantageous.
• Hands-on with Python or VBA scripting is advantageous.

Responsibilities

• Provide functional support on Calypso, TBricks, Imagine, and in-house systems to users.
• Perform health checks and monitor critical systems.
• Escalate and manage incidents.
• Process change requests from development and infrastructure teams.
• Configure system monitoring rules and respond to alerts.
• Maintain documentation of procedures and environment configuration.
• Assist BCP drills and IT security/audit reviews.
• Lead projects related to new system/server deployments.
• Support weekend rotation with compensation.

Skills

System monitoring

Incident management

Automation scripting

Tools

Calypso

TBricks

Imagine

Python

VBA

In-house systems

Job description

Requirements

• Provide functional support on Calypso, TBricks, Imagine, and several in-house systems to users
• Performing health checks and monitoring of critical systems
• Incident escalation and management
• Manage change requests from development and infrastructure teams and other configuration changes
• Configure system monitoring rules and respond to monitoring alerts
• Maintain documentation on operational procedures and technical environment configuration
• Perform BCP drills and help with IT security and audit review
• Leads projects related to new system and server deployment
• Other tasks as directed by the manager
• Willing to work on morning shifts (from 7am) and take turns to work on weekends (with compensation)

Additional requirements

• Business knowledge of equity derivative products and business flows highly advantageous
• Understand HKEX trading rules, market behavior and trading cycle in both agency and principal is highly advantageous.
• Understand HKEX derivative products, structured products and Market making rules is highly advantageous
• Hands on with Python, VBA or other scripting advantageous