Sr. Support Analyst, End User Services, IT

CITIC Securities International Company Limited; Hong Kong; Vor Ort; HKD 420.000 - 540.000; Vollzeit

Zusammenfassung

CITIC CLSA is seeking a Senior Desktop Support Analyst to deliver end-user services on the Hong Kong trading floors. The role focuses on stability of desktop technologies, market data applications, and strong liaison with business users, application teams and external vendors.

Ideal candidates will have 5–8 years of desktop support experience within financial services, fluency in English, Mandarin and Cantonese, and hands-on support for Bloomberg and Refinitiv platforms.

Qualifikationen

• Bachelor's degree in Information Technology or related discipline.
• 5–8 years of deskop support experience.
• Experience with Windows, macOS and Microsoft 365; basic networking.

Aufgaben

• Provide dedicated end-user support for trade floor users.
• Support Bloomberg, Refinitiv and other market data platforms.
• Manage market data licenses, renewals and vendor relationships in Hong Kong.
• Participate in BCP testing and onboarding of new market data applications.
• Install, configure and troubleshoot desktop systems and market data applications.
• Coordinate joiner setup and leaver deprovisioning; manage user access.
• Manage procurement of PCs, peripherals and End User Services equipment.
• Collaborate with other IT teams and vendors to resolve complex technical issues.
• Provide on-call support during critical trading hours.

Kenntnisse

English

Mandarin

Cantonese

Troubleshooting

Communication skills

ITIL

Ausbildung

Bachelor's degree in Information Technology or related discipline

Tools

Bloomberg

Refinitiv

Jobbeschreibung

Sr. Support Analyst, End User Services, IT

CITIC CLSA provides global investors and corporate executives with insights, liquidity and capital to drive their growth strategies.

Award-winning research, an extensive Asia footprint, direct links to China and highly experienced finance professionals differentiate our innovative products and services in asset management, corporate finance, equity and debt capital markets, securities and wealth management.

As part of CITIC Securities (SSE: 600030, SEHK: 6030), China’s leading investment bank, CITIC CLSA is uniquely positioned to facilitate cross-border capital flows and connect China to the world and the world to China.

CITIC CLSA operates from 13 countries across Asia, Australia, Europe and the Americas. For further information, please visit www.clsa.com.

Position Description

We are seeking an experienced and customer-focused Senior Desktop Support to provide dedicated end-user-support for our Hong Kong Trading Floors. The successful candidate will be responsible for supporting front-office users, ensuring the stability, availability, and performance of desktop technologies and market data applications.

This role requires a strong understanding of financial markets technology, market data platforms, desktop infrastructure, and trade floor operations. The individual will work closely with business users, application teams, infrastructure teams, and external vendors to deliver a high standard of technical support in a fast-paced, high-pressure environment.

Key Areas of Responsibilities

Provide dedicated technical support for trade floor users

Support and troubleshoot Bloomberg, Refinitiv, and other market data platforms.

Manage market data licenses, renewals, and vendor relationships for Hong Kong.

Participate in BCP testing and support onboarding of new market data applications.

Install, configure, and troubleshoot desktop systems, peripherals, applications, and trade floor-specific market data applications

Coordinate joiner setup, leaver deprovisioning, and user access requirements.

Manage procurement of PCs, peripherals, and End User Services (EUS) equipment.

Collaborate with other IT teams and vendors to elevate and resolve complex technical issues

Responsible for video conferencing management and presentation support

Maintain IT asset inventory and lifecycle records.

Ensure compliance with IT security policies and procedures.

Provide on-call support during critical trading hours.

Identify and recommend technology improvements to enhance the user experience.

Requirements

Bachelor's degree in Information Technology or related discipline.

Around 5-8 years of desktop support experience, preferably within financial services or investment banking.

Hands-on experience supporting Bloomberg, Refinitiv, and local market data products.

Strong knowledge of Windows, macOS, Microsoft 365, and basic networking.

Excellent troubleshooting and problem-solving skills.

Working knowledge of ITIL service management processes.

Fluent in English, Mandarin and Cantonese.

Excellent verbal and written communication skills.