Application Support Senior manager, Front to back office, Investment bank

Recruit Logic Limited; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Recruit Logic Limited in Hong Kong is seeking an experienced Application Support Senior Manager to join the TechOps team. The role focuses on providing Level 1–2 support for Calypso, TBricks, Imagine, and other in-house systems used by equity derivatives and FICC traders.

You will lead incident responses, mentor junior staff, and ensure robust monitoring and change management across the production environment. Strong English communication is essential.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering or related IT discipline.
• 8+ years in system support for Calypso or Front Office systems in Equity Derivatives or FICC.
• Strong SQL knowledge.
• Proficient with Windows and Linux server commands and shell scripts.
• Understanding of server and network infrastructure.
• Excellent written and spoken English; Chinese a plus.

Responsibilities

• Provide functional support on Calypso, TBricks, Imagine, and other in-house systems to users.
• Mentor junior team members and provide training to new joiners.
• Perform health checks and monitoring of critical systems on morning/afternoon shifts.
• Incident escalation and management.
• Manage change requests from development and infrastructure teams.
• Configure system monitoring rules and respond to alerts.
• Maintain operational documentation and configuration details.
• Conduct BCP drills and assist IT security/audit reviews.
• Lead projects related to new systems and server deployment.
• Other tasks as directed by the manager.

Skills

SQL

Windows/Linux

Shell scripting

English communication

Problem solving

Education

Bachelor’s Degree in Computer Science/IT

Tools

Calypso

TBricks

Imagine

Job description

Application Support Senior manager, Front to back office, Investment bank

We are seeking for an experienced production support professional to join the TechOps team in Hong Kong. The main responsibility of the team is to provide Level 1 and Level 2 support on the FICC and EQD Front to Back Office systems including both in-house applications and vendor platforms like TBricks, Imagine and Calypso to the business users.

Key Areas Of Responsibilites

Provide functional support on Calypso, TBricks, Imagine, and other in-house systems to users

Mentor junior team members and provide training to new joiners in the team

Work on morning / afternoon shifts to perform health checks and monitoring of critical systems

Incident escalation and management

Manage change requests from development and infrastructure teams and other configuration changes

Configure system monitoring rules and respond to monitoring alerts

Maintain documentation on operational procedures and technical environment configuration

Perform BCP drills and help with IT security and audit review

Leads projects related to new system and server deployment

Other tasks as directed by the manager

Requirements

Bachelor’s Degree or above in Computer Science, Software Engineering or an IT related discipline from a prestigious institution

8+ years of experience in system support of Calypso or Front Office systems for Equity Derivatives or FICC products

Good knowledge of SQL

Proficiency in Windows and Linux server commands and shell scripts

Good understanding of server and network infrastructure

Proven problem-solving and analytical skills and excellent communication skills in English (Chinese speaking will be advantage)