Front Office Systems Support Lead (Calypso/FICC) Shift

CLSA; Hong Kong; On-site; HKD 450,000 - 750,000; Full time

Job summary

CLSA in Hong Kong seeks an experienced production support professional to join the TechOps team. The role provides Level 1–2 support for FICC and Front Office systems, including Calypso, TBricks and Imagine, to business users.

You will mentor junior staff, perform health checks across shifts, manage incidents and changes, and contribute to IT security and audits while coordinating with development and infrastructure teams.

Qualifications

• Bachelor’s degree in computer science or IT-related discipline.
• About 10 years of system support experience for Calypso or Front Office systems in Equity Derivatives or FICC.
• Solid SQL knowledge and Windows/Linux server command and shell script proficiency.
• Strong analytical, problem-solving and English communication skills; Chinese a plus.
• Willing to work morning shifts and weekend rotation.

Responsibilities

• Provide functional support on Calypso, TBricks, Imagine, and other in-house systems.
• Mentor junior team members and train new joiners.
• Perform health checks and monitor critical systems on morning/afternoon shifts.
• Incident escalation and management; handle changes from development/infrastructure teams.
• Configure monitoring rules and respond to alerts; maintain docs.
• Assist IT security, audits, and conduct BCP drills.
• Lead projects related to new system and server deployments.

Skills

SQL

Windows

Linux

Shell scripting

Server infra

Network infra

English

Chinese (adv.)

Education

Bachelor’s Degree in Computer Science / IT

Tools

Calypso

TBricks

Imagine

Job description

CLSA in Hong Kong seeks an experienced production support professional to join the TechOps team. The role provides Level 1–2 support for FICC and Front Office systems, including Calypso, TBricks and Imagine, to business users.

You will mentor junior staff, perform health checks across shifts, manage incidents and changes, and contribute to IT security and audits while coordinating with development and infrastructure teams.