Korean-Speaking Markets Onboarding Associate

Aumni; Hong Kong; Presencial; HKD 480.000 - 560.000; Tempo integral

Resumo da vaga

J.P. Morgan in Hong Kong is seeking a Client Onboarding - Trade Markets Associate (Korean Speaking) to own end-to-end onboarding and drive trading readiness for Korea-based clients.

You will coordinate multiple workstreams, manage expectations, and ensure timely completion with strong governance. The role requires 3+ years in onboarding or related roles, a Bachelor’s degree, Korean fluency, and proven stakeholder management.

Qualificações

• Bachelor’s degree or equivalent.
• Minimum 3 years in client onboarding, client service, implementation, operations, or related roles.
• Korean language fluency (spoken) – mandatory due to Korea-based clients.
• Strong client-facing communication and ability to drive actions to closure.
• Strong analytical and problem-solving skills.
• Strong stakeholder management in a matrix environment.
• Excellent organisation and prioritisation under tight timelines.
• Learning agility to pick up products, processes, and systems quickly.
• Commercial mindset with ability to prioritise client impact and urgency.

Responsabilidades

• Own end-to-end onboarding delivery, driving milestones, dependencies, and actions through to trading readiness.
• Engage Korea-based clients in Korean to confirm requirements, explain steps, manage expectations, and provide status updates.
• Manage client queries and escalations for onboarding activity, driving timely closure and strong service outcomes.
• Diagnose onboarding issues and drive solutions to closure.
• Lead cross-functional execution across internal teams to progress deliverables and meet timelines.
• Maintain governance by ensuring required checks, approvals, and evidence are completed and audit-ready.
• Build and use pipeline and KPI reporting to run onboarding proactively, manage capacity, and improve turnaround times.
• Identify recurring pain points and drive process, control, or tooling improvements that reduce cycle times and improve client experience.
• Drive automation improvements in onboarding tools to reduce errors, rework, and onboarding gaps.
• Apply commercial awareness by prioritising work based on client impact and business urgency, escalating early when timelines or risk are at stake.

Conhecimentos

Korean language

Client onboarding

Stakeholder management

Analytical thinking

Communication skills

Problem solving

Formação

Bachelor’s degree or equivalent

Descrição da vaga

J.P. Morgan in Hong Kong is seeking a Client Onboarding - Trade Markets Associate (Korean Speaking) to own end-to-end onboarding and drive trading readiness for Korea-based clients.

You will coordinate multiple workstreams, manage expectations, and ensure timely completion with strong governance. The role requires 3+ years in onboarding or related roles, a Bachelor’s degree, Korean fluency, and proven stakeholder management.