Markets Transition - Client Onboarding Associate (Korean Speaking)

Aumni; Hong Kong; On-site; HKD 480,000 - 560,000; Full time

Job summary

J.P. Morgan in Hong Kong is seeking a Client Onboarding - Trade Markets Associate (Korean Speaking) to own end-to-end onboarding and drive trading readiness for Korea-based clients.

You will coordinate multiple workstreams, manage expectations, and ensure timely completion with strong governance. The role requires 3+ years in onboarding or related roles, a Bachelor’s degree, Korean fluency, and proven stakeholder management.

Qualifications

• Bachelor’s degree or equivalent.
• Minimum 3 years in client onboarding, client service, implementation, operations, or related roles.
• Korean language fluency (spoken) – mandatory due to Korea-based clients.
• Strong client-facing communication and ability to drive actions to closure.
• Strong analytical and problem-solving skills.
• Strong stakeholder management in a matrix environment.
• Excellent organisation and prioritisation under tight timelines.
• Learning agility to pick up products, processes, and systems quickly.
• Commercial mindset with ability to prioritise client impact and urgency.

Responsibilities

• Own end-to-end onboarding delivery, driving milestones, dependencies, and actions through to trading readiness.
• Engage Korea-based clients in Korean to confirm requirements, explain steps, manage expectations, and provide status updates.
• Manage client queries and escalations for onboarding activity, driving timely closure and strong service outcomes.
• Diagnose onboarding issues and drive solutions to closure.
• Lead cross-functional execution across internal teams to progress deliverables and meet timelines.
• Maintain governance by ensuring required checks, approvals, and evidence are completed and audit-ready.
• Build and use pipeline and KPI reporting to run onboarding proactively, manage capacity, and improve turnaround times.
• Identify recurring pain points and drive process, control, or tooling improvements that reduce cycle times and improve client experience.
• Drive automation improvements in onboarding tools to reduce errors, rework, and onboarding gaps.
• Apply commercial awareness by prioritising work based on client impact and business urgency, escalating early when timelines or risk are at stake.

Skills

Korean language

Client onboarding

Stakeholder management

Analytical thinking

Communication skills

Problem solving

Education

Bachelor’s degree or equivalent

Job description

Join a fast-paced onboarding team and help clients get ready to trade smoothly and with strong controls. You will drive onboarding outcomes, solve problems quickly, and keep stakeholders aligned to timelines. This role suits someone who is client-facing, analytical, and resourceful, with strong ownership and follow-through.

As a Client Onboarding - Trade Markets Associate (Korean Speaking), you will own end-to-end onboarding delivery that enables clients to trade markets products. This is not a KYC-only role — you will drive product onboarding and trading readiness across workstreams such as know your customer checks, account setup, static data, credit and legal requirements, and operational readiness. Korean language skills are required because you will work directly with Korea-based clients to confirm requirements, explain onboarding steps, and drive timely completion. You will use structured problem-solving, strong stakeholder management, and data-driven tracking to remove blockers and deliver readiness within target timelines.

Job responsibilities

• Own end-to-end product onboarding delivery, driving milestones, dependencies, and actions through to trading readiness.
• Engage directly with Korea-based clients in Korean to confirm requirements, explain steps, manage expectations, and provide status updates.
• Own client query and escalation management for onboarding activity, driving timely closure and strong service outcomes.
• Diagnose onboarding issues (process gaps, documentation delays, data errors, internal dependencies) and drive solutions to closure.
• Lead cross-functional execution across internal teams to progress deliverables, unblock workstreams, and meet timelines.
• Maintain strong governance by ensuring required checks, approvals, and evidence are completed and audit-ready.
• Build and use pipeline and key performance indicator reporting to run onboarding proactively, manage capacity, and improve turnaround times.
• Identify recurring pain points and drive process, control, or tooling improvements that reduce cycle times and improve the client experience.
• Drive automation improvements in onboarding tools to reduce errors, rework, and onboarding gaps.
• Apply commercial awareness by prioritising work based on client impact and business urgency, escalating early when timelines or risk are at stake.
  

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent.
• Minimum 3 years of experience in client onboarding, client service, implementation, operations, or related support roles.
• Korean language fluency (spoken) — mandatory requirement due to direct servicing of Korea-based clients.
• Strong client-facing communication skills, able to manage expectations and drive actions to closure.
• Strong analytical and problem-solving skills, with the ability to diagnose issues and propose practical solutions
• Strong stakeholder management skills, able to influence across teams and deliver outcomes in a matrix environment.
• Strong organisation and prioritisation skills, able to manage multiple workstreams under tight timelines.
• Learning agility, with the ability to pick up products, processes, and systems quickly.
• Commercial mindset, with the ability to prioritise work based on client impact and business urgency.
  

Preferred qualifications, capabilities, and skills

• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
• Knowledge of markets products and onboarding controls.
• Experience with know your customer processes, account setup, or static data management.
• Familiarity with workflow or reporting tools used to track onboarding delivery.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Coordinate markets client onboarding and trading readiness, partnering across teams and supporting Korea-based clients end-to-end.