Korean-Speaking Markets Onboarding Specialist

JPMorgan Chase Bank, N.A.; Hong Kong; On-site; HKD 320,000 - 520,000; Full time

Job summary

JPMorgan Chase Bank, N.A. in Hong Kong is seeking a Markets Transition - Client Onboarding Associate (Korean Speaking). You will own end-to-end onboarding delivery, working directly with Korea-based clients to confirm requirements and drive timely completion.

The role requires 3+ years in onboarding/related fields; Korean language fluency is mandatory. You will coordinate with cross-functional teams to ensure trading readiness and audit-ready documentation for a seamless client experience.

Qualifications

• Bachelor’s degree or equivalent.
• Minimum 3 years of experience in client onboarding, client service, implementation, operations, or related support roles.
• Korean language fluency (spoken) — mandatory due to direct servicing of Korea-based clients.
• Strong client-facing communication skills, able to manage expectations and drive actions to closure.
• Strong analytical and problem-solving skills, with the ability to diagnose issues and propose practical solutions
• Strong stakeholder management skills, able to influence across teams and deliver outcomes in a matrix environment.
• Strong organisation and prioritisation skills, able to manage multiple workstreams under tight timelines.
• Learning agility, with the ability to pick up products, processes, and systems quickly.
• Commercial mindset, with the ability to prioritise work based on client impact and business urgency.

Responsibilities

• Own end-to-end product onboarding delivery, driving milestones, dependencies, and actions through to trading readiness.
• Engage directly with Korea-based clients in Korean to confirm requirements, explain steps, manage expectations, and provide status updates.
• Own client query and escalation management for onboarding activity, driving timely closure and strong service outcomes.
• Diagnose onboarding issues (process gaps, documentation delays, data errors, internal dependencies) and drive solutions to closure.
• Lead cross-functional execution across internal teams to progress deliverables, unblock workstreams, and meet timelines.
• Maintain strong governance by ensuring required checks, approvals, and evidence are completed and audit-ready.
• Build and use pipeline and key performance indicator reporting to run onboarding proactively, manage capacity, and improve turnaround times.
• Identify recurring pain points and drive process, control, or tooling improvements that reduce cycle times and improve the client experience.
• Drive automation improvements in onboarding tools to reduce errors, rework, and onboarding gaps.
• Apply commercial awareness by prioritising work based on client impact and business urgency, escalating early when timelines or risk are at stake.

Skills

Client onboarding experience

Korean language proficiency

Analytical thinking

Stakeholder management

Project coordination

Communication skills

Education

Bachelor's degree or equivalent

Job description

JPMorgan Chase Bank, N.A. in Hong Kong is seeking a Markets Transition - Client Onboarding Associate (Korean Speaking). You will own end-to-end onboarding delivery, working directly with Korea-based clients to confirm requirements and drive timely completion.

The role requires 3+ years in onboarding/related fields; Korean language fluency is mandatory. You will coordinate with cross-functional teams to ensure trading readiness and audit-ready documentation for a seamless client experience.