Korean-Speaking Client Onboarding Lead – Trade Markets

JPMorgan Chase & Co.; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

JPMorgan Chase & Co. in Hong Kong seeks an experienced Client Onboarding - Trade Markets Associate (Korean Speaking) to own end-to-end onboarding delivery enabling clients to trade markets products.

You will manage Korea-based client interactions, confirm requirements, and drive timely completion across multiple workstreams with strong governance. The role requires Korean language fluency, client-facing communication, analytical problem-solving, and stakeholder management to deliver trading

Qualifications

• Bachelor’s degree or equivalent.
• Minimum 3 years of experience in client onboarding, client service, implementation, operations, or related support roles.
• Korean language fluency (spoken) — mandatory.
• Strong client-facing communication, able to manage expectations and drive actions to closure.
• Strong analytical and problem-solving abilities to diagnose issues and propose practical solutions.
• Strong stakeholder management skills across teams in a matrix environment.
• Excellent organisation and prioritisation to manage multiple workstreams on tight timelines.
• Learning agility to quickly pick up products, processes and systems.
• Commercial mindset to prioritise work based on client impact and business urgency.

Responsibilities

• Own end-to-end product onboarding delivery, driving milestones and actions through to trading readiness.
• Engage directly with Korea-based clients in Korean to confirm requirements and provide status updates.
• Own client query and escalation management for onboarding activity, driving timely closure.
• Diagnose onboarding issues and drive solutions to closure.
• Lead cross-functional execution across internal teams to progress deliverables and meet timelines.
• Maintain governance with required checks, approvals and audit-ready evidence.
• Build and use pipeline and KPI reporting to manage onboarding proactively and improve turnaround times.
• Identify recurring pain points and drive process or tooling improvements to reduce cycle times.
• Drive automation improvements in onboarding tools to reduce errors and rework.
• Prioritise work based on client impact and business urgency, escalating when timelines or risk are at stake.

Skills

Korean language fluent

Client-facing communication

Analytical/problem solving

Stakeholder management

Organization/prioritisation

Learning agility

Commercial mindset

Education

Bachelor’s degree or equivalent

Job description

JPMorgan Chase & Co. in Hong Kong seeks an experienced Client Onboarding - Trade Markets Associate (Korean Speaking) to own end-to-end onboarding delivery enabling clients to trade markets products.

You will manage Korea-based client interactions, confirm requirements, and drive timely completion across multiple workstreams with strong governance. The role requires Korean language fluency, client-facing communication, analytical problem-solving, and stakeholder management to deliver trading