Key Account Manager

Keeta; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Benefits offered by this job

Growth opportunities

AI-enabled workflow

Collaborative team environment

Job summary

Keeta, an independent brand under Meituan, seeks a senior merchant development and operations leader in Hong Kong to drive growth, partnership with the platform, and expand brand reach from day one.

You will lead brand initiatives, leverage data to optimize performance, and collaborate cross-functionally in a fast-growing startup with an AI-native workflow. Fluent English and Cantonese are required, with 5+ years of experience.

Qualifications

• 5+ years of related experience.
• Customer centric, self motivated and highly committed to achieving goals and delivering results.
• Demonstrated business development acumen, engaging with C-level management and articulating complex concepts clearly.
• Proficient in operational and data analysis, strong business sense and judgment, deriving actionable insights.
• Strong learning ability and adaptability to changing business landscapes.
• Collaborative team player with exceptional communication skills.
• Fluent in English and Cantonese.
• Proficiency with AI productivity tools (e.g., Copilot, ChatGPT).

Responsibilities

• Responsible for the merchant development and operation of the brands under jurisdiction, and for user promotion and scale improvement to achieve targets.
• Promote in-depth cooperation between brands and the platform in brand marketing, promotion activities, and user operations.
• Understand brand operations and help brands develop delivery solutions, guiding customer delivery operation through data analysis.
• Establish communication between brand and distribution to improve the brand delivery service experience.
• Utilize AI tools to accelerate brand performance analysis, automate reporting, and streamline cross-functional communication.

Skills

Business Development

Customer Focus

Data Analytics

Communication Skills

Bilingual EN/Cantonese

Strategic Thinking

Tools

AI Tools (Copilot/ChatGPT)

Job description

Keeta is an independent brand under Meituan, the world’s leading food delivery and local services platform. Guided by the mission "Help Everyone Eat Better, Live Better," Keeta leverages Meituan’s 15 years of deep-rooted technology and operational expertise to lead innovation in global food and grocery on-demand delivery services.

Key Responsibilities

1. Responsible for the merchant development and operation of the brands under jurisdiction, and for the user promotion and scale improvement of the brands under jurisdiction. Implement the company's sales strategy and policy to achieve the performance target.

2. Responsible for promoting the in-depth cooperation between the chain brands under control and the platform in brand marketing, promotion activities, user operation and other fields to improve the brand image.

3. The institute covers the characteristics of brand industry, has an in-depth understanding of brand business operations, and helps brands to develop professional delivery solutions and implement them. Guide customer delivery operation iteration through business data analysis, and continuously promote the in-depth link between platform and brand.

4. Establish a good communication relationship with the distribution department, as the communication bridge between the brand and the platform distribution, and cooperate with the distribution side to continuously improve the brand delivery service experience.

5. Utilize AI tools (e.g., Copilot, ChatGPT, or internal AI platforms) to accelerate brand performance analysis, automate reporting, and streamline cross-functional communication — driving operational efficiency across the brand portfolio.

Qualifications & Requirements

1. 5+ years of related experience.

2. Customer Centric, self motivated and highly commitment to achieving goals and delivering results.

3. Demonstrated business development acumen, capable of engaging effectively with C-level management and articulating complex concepts clearly.

4. Proficient in operational and data analysis, strong business sense and high judgment, with the ability to derive actionable insights and support strategic decision-making.

5. Strong learning ability, with a willingness to continuously acquire new skills and adapt to changing business landscapes.

6. A collaborative team player who contributes positively to the team dynamic, supports colleagues, and enhances team effectiveness through exceptional communication skills.

7. Fluent in both spoken and written English and Cantonese, able to communicate effectively in a global business environment.

8. Proficiency with AI tools for productivity (e.g., Copilot, ChatGPT, data analytics AI).

Job Highlights

1. Opportunity to make a significant impact on the growth and success of our company in a new market from day 1.

2. Opportunities for professional development and career growth within a rapidly expanding start-up company.

3. A collaborative and supportive team that values professional excellence. You will work alongside a fast-growing team in a high-impact market environment — and benefit from an AI-native workflow where tools are actively integrated into your daily work.