Junior IT Support & Cybersecurity Specialist

CyberMonx Limited; Hong Kong; Hybrid; HKD 134,000 - 223,000; Full time

Job summary

CyberMonx Limited is seeking a motivated IT Support Specialist to join our growing IT and Cybersecurity team in Hong Kong. You will build hands-on skills in user support, systems administration, and cybersecurity while supporting international clients.

You will provide first-line technical support remotely and on-site, manage tickets, onboard/offboard users, and assist with IT governance. Fresh graduates with up to two years of experience are welcome; right to work in HK is required.

Qualifications

• Fresh graduates or up to 2 years of relevant experience.
• Must have the right to work in Hong Kong.
• Fluent Cantonese and strong English communication.
• Degree or diploma in Computer Science, IT, or related field.
• Interest in IT infrastructure, cybersecurity, and digital transformation.
• Basic understanding of cybersecurity principles (access control, endpoint protection, phishing awareness, patching, incident response).
• Familiarity with Microsoft 365 and Google Workspace.
• Exposure to device-management tools such as Intune or ManageEngine; willing to learn.
• Familiarity with MDR or security tools like Sophos or SentinelOne welcome.

Responsibilities

• Provide first-line technical support to users remotely and on-site.
• Manage IT support tickets, track and resolve issues.
• Assist with onboarding and offboarding including account creation and access management.
• Manage software licences, user assignments, and access permissions.
• Monitor IT systems and cybersecurity alerts; maintain asset records.
• Support procurement of IT hardware, software, and services.
• Assist with endpoint and device-management platforms.
• Help maintain client IT infrastructure and security tools.
• Support IT governance and cybersecurity best practices for SME clients.
• Learn new tools, technologies, and processes as required.

Skills

Attention to detail

Problem solving

Customer service

English communication

Curiosity

Independent work

Education

Degree in Computer Science/IT

Tools

Microsoft 365

Google Workspace

Microsoft Intune

Zoho ManageEngine

Sophos

SentinelOne

Windows

macOS

Job description

CyberMonx Limited is seeking a motivated IT Support Specialist to join our growing IT and Cybersecurity team in Hong Kong. You will build hands-on skills in user support, systems administration, and cybersecurity while supporting international clients.

You will provide first-line technical support remotely and on-site, manage tickets, onboard/offboard users, and assist with IT governance. Fresh graduates with up to two years of experience are welcome; right to work in HK is required.