IT Support Specialist

CyberMonx Limited; Hong Kong; Hybrid; HKD 134,000 - 223,000; Full time

Job summary

CyberMonx Limited is seeking a motivated IT Support Specialist to join our growing IT and Cybersecurity team in Hong Kong. You will build hands-on skills in user support, systems administration, and cybersecurity while supporting international clients.

You will provide first-line technical support remotely and on-site, manage tickets, onboard/offboard users, and assist with IT governance. Fresh graduates with up to two years of experience are welcome; right to work in HK is required.

Qualifications

• Fresh graduates or up to 2 years of relevant experience.
• Must have the right to work in Hong Kong.
• Fluent Cantonese and strong English communication.
• Degree or diploma in Computer Science, IT, or related field.
• Interest in IT infrastructure, cybersecurity, and digital transformation.
• Basic understanding of cybersecurity principles (access control, endpoint protection, phishing awareness, patching, incident response).
• Familiarity with Microsoft 365 and Google Workspace.
• Exposure to device-management tools such as Intune or ManageEngine; willing to learn.
• Familiarity with MDR or security tools like Sophos or SentinelOne welcome.

Responsibilities

• Provide first-line technical support to users remotely and on-site.
• Manage IT support tickets, track and resolve issues.
• Assist with onboarding and offboarding including account creation and access management.
• Manage software licences, user assignments, and access permissions.
• Monitor IT systems and cybersecurity alerts; maintain asset records.
• Support procurement of IT hardware, software, and services.
• Assist with endpoint and device-management platforms.
• Help maintain client IT infrastructure and security tools.
• Support IT governance and cybersecurity best practices for SME clients.
• Learn new tools, technologies, and processes as required.

Skills

Attention to detail

Problem solving

Customer service

English communication

Curiosity

Independent work

Education

Degree in Computer Science/IT

Tools

Microsoft 365

Google Workspace

Microsoft Intune

Zoho ManageEngine

Sophos

SentinelOne

Windows

macOS

Job description

We are looking for a motivated, detail-oriented IT Support Specialist to join our growing IT and Cybersecurity team.

In this role, you will build hands-on skills in user support, systems administration, cybersecurity, and IT governance while working under the guidance of the Head of IT. You will support a diverse portfolio of international clients and contribute to delivering reliable, secure, and practical technology solutions.

At CyberMonx, you will be part of a diverse, international team with meaningful training, exposure to a broad range of technologies, and strong opportunities for professional growth.

What you will do

Provide first-line technical support to users, both remotely and on-site.

Manage IT support tickets and ensure issues are tracked, prioritised, and resolved effectively.

Support user onboarding and offboarding, including account creation, access management, and equipment preparation.

Manage software licences, user assignments, and access permissions.

Assist with monitoring IT systems, networks, devices, and cybersecurity alerts.

Maintain accurate IT asset and inventory records.

Support the procurement of IT hardware, software, and services.

Help manage endpoint and device-management platforms.

Assist with the maintenance of client IT infrastructure, cloud productivity platforms, and security tools.

Support the implementation of IT governance and cybersecurity best practices for SME clients.

Learn new tools, technologies, and processes as required.

What we are looking for

Fresh graduates and candidates with up to two years of relevant experience are welcome.

Must have the right to work in Hong Kong.

Fluent spoken Cantonese and strong English communication skills are required.

A degree or diploma in Computer Science, Information Technology, or a related field.

A genuine interest in IT infrastructure, cybersecurity, and digital transformation.

Basic understanding of cybersecurity principles, such as access control, endpoint protection, phishing awareness, patching, and incident response.

Familiarity with Microsoft 365 and Google Workspace.

Exposure to device-management tools such as Microsoft Intune or Zoho ManageEngine is an advantage; willingness to learn is essential.

Familiarity with MDR, endpoint protection, or security tools such as Sophos, SentinelOne, or similar solutions is welcome.

Basic knowledge of Windows and macOS systems, troubleshooting, networks, user account management, and technical support.

Strong attention to detail, problem-solving ability, and a proactive approach to customer service.

Ability to work independently.

Curiosity, adaptability, and willingness to learn.

Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft, or Cisco certifications are a plus, but not required.