IT Trainee: Fresh Grads for FinTech Helpdesk & Growth

Swing Consulting Ltd.; Hong Kong; On-site; HKD 189,720 - 245,520; Full time

Benefits offered by this job

10-20 Days Annual Leave

5-day Work Week

Friendly working environment

Job summary

Swing Consulting Ltd. is seeking an IT Trainee in Hong Kong. This role involves installing and troubleshooting software and infrastructure while supporting Helpdesk tickets.

Fresh graduates are welcome, and ideal candidates will have a diploma in Computer Science or related fields, with excellent communication skills. Benefits include a competitive salary, annual leave, and a supportive environment.

Qualifications

• Fluent in English; knowledge of Chinese languages is a plus.
• Excellent interpersonal and communication skills.
• Highly adaptable and eager to learn in the fintech sector.

Responsibilities

• Install, update, and troubleshoot software and infrastructure.
• Resolve escalated Helpdesk tickets and assist with remote setups.
• Log and track service requests while documenting procedures.
• Partner with IT teams to ensure policy compliance.
• Manage communications and participate in on-call rotations.

Skills

Fluent English

Interpersonal skills

Customer service mindset

Adaptability

Education

Diploma in Computer Science or related

Job description

Swing Consulting Ltd. is seeking an IT Trainee in Hong Kong. This role involves installing and troubleshooting software and infrastructure while supporting Helpdesk tickets.

Fresh graduates are welcome, and ideal candidates will have a diploma in Computer Science or related fields, with excellent communication skills. Benefits include a competitive salary, annual leave, and a supportive environment.