IT Technician

The University of Hong Kong; Hong Kong; On-site; HKD 290,000 - 424,000; Full time

Benefits offered by this job

Annual leave

Medical benefits

Job summary

The University of Hong Kong invites applications for the post of IT Technician (Assistant e-Learning Officer) in Information Technology Services (ITS). You will support staff and students in using Moodle and Panopto, deliver LMS workshops and help-desk services, and contribute to LMS reports and self-learning materials.

The appointment is a fixed-term full-time contract for 2 years, with the possibility of renewal based on performance.

Qualifications

• A Bachelor's degree, preferably in Information Technology or a related discipline.
• At least 2 years of relevant work experience, preferably in the education sector.
• A good command of written and spoken English and Chinese.
• Strong communication and interpersonal skills to collaborate effectively with faculty members, colleagues and students.
• The ability to multitask and prioritize tasks in a fast-paced environment.
• Good customer service, analytical and problem-solving skills.

Responsibilities

• Assisting in the design and facilitation of workshops on the Learning Management System (LMS).
• Delivering effective help-desk services, especially in relation to e-Learning solutions, such as the LMS, video streaming, lecture capture systems, etc.
• Producing management reports on the LMS; and
• Preparing self-learning materials, including user guides and video tutorials, on the use of the LMS and other e-Learning tools.

Skills

Communication skills

Interpersonal skills

Customer service

Analytical thinking

Multitasking

Education

Bachelor's degree in Information Technology

ITIL

CTS

PRINCE2

Tools

Moodle

Panopto

Job description

IT Technician (holding the functional title of Assistant e-Learning Officer) in the Information Technology Services (ITS) (Ref.: 537063)

ITS provides central IT services to support the University’s teaching, learning, research and administrative activities. ITS is transforming its organization to support its new strategic development and strategic adoption of new technologies. We are seeking high caliber candidates to support different IT services and new development. Information about ITS can be obtained at https://www.its.hku.hk/.

The Role

The appointee will provide user support and assistance to staff and students in utilizing the University’s e-Learning platforms (i.e. Moodle and Panopto) and tools. He/She will be responsible for:

• Assisting in the design and facilitation of workshops on the Learning Management System (LMS);
• Delivering effective help-desk services, especially in relation to e-Learning solutions, such as the LMS, video streaming, lecture capture systems, etc.;
• Producing management reports on the LMS; and
• Preparing self-learning materials, including user guides and video tutorials, on the use of the LMS and other e-Learning tools.

Qualifications and Qualities

• A Bachelor's degree, preferably in Information Technology or a related discipline;
• At least 2 years of relevant work experience, preferably in the education sector;
• A good command of written and spoken English and Chinese;
• Strong communication and interpersonal skills to collaborate effectively with faculty members, colleagues and students;
• The ability to multitask and prioritize tasks in a fast-paced environment;
• Good customer service, analytical and problem-solving skills; and

Preference will be given to those with ITIL, CTS, PRINCE2 certification and relevant project management experience. Applicants who have responded to the previous advertisement (Ref.:536785)need not re-apply.

What We Offer

The appointment will be made on fixed-term full-time contract for 2 years, to commence as soon as possible with the possibility of renewal subject to satisfactory performance. A highly competitive salary commensurate with qualifications and experience will be offered, together with contract-end gratuity and University contribution to a retirement benefits scheme, totaling up to 10% of basic salary. Other benefits include annual leave and medical benefits.

The University is an equal opportunities employer and
is committed to equality, ethics, inclusivity, diversity and transparency