Officer – Information Technology (Ref: IT/08/334)

Hong Kong Examinations and Assessment Authority; Hong Kong; On-site; HKD 500,000 - 800,000; Full time

Job summary

Hong Kong Examinations and Assessment Authority (HKEAA) invites applications for the Digital Workplace and IT Service Management role in its IT Department. The appointee will support Digital Workplace initiatives, ITSM enhancements, and service delivery across a range of platforms including Microsoft 365 and unified communications.

The candidate should have a Bachelor’s degree in IT/Business/PM, at least five years of relevant experience, and strong ITIL/ISO knowledge, with bilingual

Qualifications

• Bachelor's degree in Information Technology, Business Administration, Project Management or related disciplines.
• Minimum of 5 years of working experience with at least 2 years in Microsoft 365 management, user side technical support and/or IT service management.
• Process knowledge/qualifications in ITIL, PMP and/or CISSP; ISO9000/ISO20000/ISO27001; Windows Client/MacOS, Microsoft 365 and Azure technology.

Responsibilities

• Support the implementation, administration, and continuous improvement of Digital Workplace platforms and IT services, including Microsoft 365 and related solutions.
• Coordinate and support user adoption, training, communications, and governance activities.
• Liaise with users, vendors, and technical teams to coordinate solution deployment, troubleshoot issues, and support service delivery.
• Support the review and implementation of ITSM processes in line with ITIL and ISO/IEC 20000 requirements.
• Administer and maintain ITSM tools, workflows, service catalogs, and related documentation, including incident, problem, change, request, and knowledge management.
• Assist in end-to-end IT procurement and contract administration processes and perform full spectrum of office administration functions.
• Prepare service performance reports and assist in continual service improvement, audits, compliance and certification activities.
• Assist in operation and continuous improvement of the IT Service Desk and deskside support services.

Skills

Analytical thinking

Problem solving

Vendor management

Communication skills

Education

Bachelor's Degree in IT/Business/PM

Tools

Microsoft 365

Azure

ITIL tools

Job description

The Hong Kong Examinations and Assessment Authority (HKEAA) is an independent and notfor-profit statutory body which administers public examinations in Hong Kong. Our scope of responsibility extends to administering over 200 international and professional examinations. We are looking for talented people to join hands with the HKEAA family in contributing to the provision of valid, reliable and equitable examinations and a range of assessment services to meet the educational and societal needs of the community. Applications are now invited for the following post:

(Digital Workplace and IT Service Management)

Duties: The appointee will report to team manager and responsible for supporting the Authority's Digital Workplace initiatives and IT Service Management (ITSM) enhancement programmes. Key responsibilities include:

(a) Support the implementation, administration, and continuous improvement of Digital Workplace platforms and IT services, including Microsoft 365, meeting room technologies, unified communications, and related solutions;

(b) Coordinate and support user adoption, training, communications, and governance activities;

(c) Liaise with users, vendors, and technical teams to coordinate solution deployment, troubleshoot issues, and support service delivery;

(d) Support the review, enhancement, and implementation of ITSM processes in accordance with ITIL best practices and ISO/IEC 20000 requirements;

(e) Administer and maintain ITSM tools, workflows, service catalogues, and related documentation, and coordinate incident, problem, change, request, and knowledge management activities;

(f) Support the end-to-end IT procurement, contract administration processes, and perform full spectrum of office administration functions;

(g) Prepare service performance reports, support continual service improvement initiatives, and assist in audit, compliance, and certification-related activities; and

(h) Assist in the operation and continuous improvement of the IT Service Desk and deskside support services.

Requirements:

(a) A Bachelor's Degree in Information Technology, Business Administration, Project Management or related disciplines;

(b) At least 5 years of working experience, with minimum of 2 years in Microsoft 365 management, user side technical support and/or IT service management;

(c) Process knowledge/qualifications in one or more of the following is required:

ITIL, PMP and/or CISSP

ISO9000, ISO20000 and/or ISO27001

Windows Client/MacOS, Microsoft 365 and Azure Technology

AI Application on Digital Workplace

(d) Work with 'can-do' attitude, detail-oriented, initiative-taking, and agility;

(e) Strong analytical, problem-solving, and vendor management skills; and

(f) Good oral and written communication skills in both Chinese and English.

Employment Terms: The remuneration package will be commensurate with qualifications and experience. Appointment will be on a fixed-term contract with contract-end-gratuity, MPF benefits, medical and dental care. Future employment may be offered on renewable contracts subject to performance and staffing needs.

Date for Application Review: 21 August 2026

Applications would be considered until the post is filled.

The HKEAA is an equal opportunities employer and welcomes applications from all qualified candidates. Information provided relating to employment will be kept confidential and used only for processing applications. For details, please refer to the Policy Statement on Equal Opportunities and the Personal Information Collection Statement on the HKEAA website ( www.hkeaa.edu.hk).