E-Learning Support Technician | LMS & Workshops

The University of Hong Kong; Hong Kong; On-site; HKD 290,000 - 424,000; Full time

Benefits offered by this job

Annual leave

Medical benefits

Job summary

The University of Hong Kong invites applications for the post of IT Technician (Assistant e-Learning Officer) in Information Technology Services (ITS). You will support staff and students in using Moodle and Panopto, deliver LMS workshops and help-desk services, and contribute to LMS reports and self-learning materials.

The appointment is a fixed-term full-time contract for 2 years, with the possibility of renewal based on performance.

Qualifications

• A Bachelor's degree, preferably in Information Technology or a related discipline.
• At least 2 years of relevant work experience, preferably in the education sector.
• A good command of written and spoken English and Chinese.
• Strong communication and interpersonal skills to collaborate effectively with faculty members, colleagues and students.
• The ability to multitask and prioritize tasks in a fast-paced environment.
• Good customer service, analytical and problem-solving skills.

Responsibilities

• Assisting in the design and facilitation of workshops on the Learning Management System (LMS).
• Delivering effective help-desk services, especially in relation to e-Learning solutions, such as the LMS, video streaming, lecture capture systems, etc.
• Producing management reports on the LMS; and
• Preparing self-learning materials, including user guides and video tutorials, on the use of the LMS and other e-Learning tools.

Skills

Communication skills

Interpersonal skills

Customer service

Analytical thinking

Multitasking

Education

Bachelor's degree in Information Technology

ITIL

CTS

PRINCE2

Tools

Moodle

Panopto

Job description

The University of Hong Kong invites applications for the post of IT Technician (Assistant e-Learning Officer) in Information Technology Services (ITS). You will support staff and students in using Moodle and Panopto, deliver LMS workshops and help-desk services, and contribute to LMS reports and self-learning materials.

The appointment is a fixed-term full-time contract for 2 years, with the possibility of renewal based on performance.