IT Systems Engineer – Tier 1/2 Support (Up to 30K+Bonus)

PERSOL Hong Kong Limited; Hong Kong; On-site; HKD 305,000 - 365,000; Full time

Job summary

PERSOL Hong Kong Limited is seeking an IT System Engineer/Support to monitor enterprise systems, provide tiered IT support, and manage lifecycle processes. The role covers hardware, software, and office automation tools with emphasis on reliability and security.

The ideal candidate has a Higher Diploma in IT, at least 2 years of hands-on experience, and relevant certifications; strong Windows/macOS/Linux knowledge and AD competence are required.

Qualifications

• Higher Diploma in Information Technology, Computer Science, or related disciplines.
• Minimum 2 years of hands-on IT support, system administration, or data center operations.
• Certifications such as MCSE, CCNA or ITIL are advantageous.
• Strong knowledge of Windows/macOS/Linux and Microsoft 365 administration.
• Familiarity with TCP/IP, LAN/WAN, DNS, VPN, and Active Directory.

Responsibilities

• Monitor health, performance, and security of enterprise systems, servers and network.
• Provide Tier 1 and Tier 2 IT support for hardware, software, peripherals, and office tools.
• Manage IT assets lifecycle, diagnostics, repair, procurement and replacements.
• Maintain inventory for IT assets, software licenses, and access credentials.
• Coordinate with service providers and vendors for troubleshooting.

Skills

IT support

System administration

Data center operations

Windows

macOS

Linux

Office 365 administration

Active directory

Networking basics

Communication skills

Education

Higher Diploma in Information Technology / Computer Science

Tools

MCSE

CCNA

ITIL

Job description

PERSOL Hong Kong Limited is seeking an IT System Engineer/Support to monitor enterprise systems, provide tiered IT support, and manage lifecycle processes. The role covers hardware, software, and office automation tools with emphasis on reliability and security.

The ideal candidate has a Higher Diploma in IT, at least 2 years of hands-on experience, and relevant certifications; strong Windows/macOS/Linux knowledge and AD competence are required.